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I keep getting this pop up: Unfortunately, email has

Customer Question
I keep getting this pop...
I keep getting this pop up: Unfortunately, email has stopped. How do I fix it?
Submitted: 1 year ago.Category: Cell Phones
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Answered in 1 minute by:
10/17/2016
Cell Phone Technician: Samuel White, Cell Phone Technician replied 1 year ago
Samuel White
Samuel White, Cell Phone Technician
Category: Cell Phones
Satisfied Customers: 371
Experience: Verizon Tech Manager multi-unit
Verified

I am Samuel and I can help. What email service do you use please?

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Customer reply replied 1 year ago
cableone.net
Cell Phone Technician: Samuel White, Cell Phone Technician replied 1 year ago

Try this please:

1. Go to settings

2. Open the Application Manager of the affected device.

3. The Email app happens to be a preinstalled system application, so swipe over to the All

4. Look for and tap on Email.

5. Press Force stop and confirm the action.

6. Scroll down a bit and tap on Clear cache.

7. Tap on Clear data and confirm the action.

8. Run the Email app, and it should be as good as new.

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Cell Phone Technician: Samuel White, Cell Phone Technician replied 1 year ago

Let me know if that helped you.

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Customer reply replied 1 year ago
Says cannot connect to server
Cell Phone Technician: Samuel White, Cell Phone Technician replied 1 year ago

They did an update to the servers last week after an outage. Many people have report this issue. I think deleting the email out of the phone and reentering will help.

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Cell Phone Technician: Samuel White, Cell Phone Technician replied 1 year ago

I am going to send the instructions to you.

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Cell Phone Technician: Samuel White, Cell Phone Technician replied 1 year ago

To remove an email account go to your phone's main settings app, then go to accounts & sync. Tap on the account you wish to delete, and then press menu then remove account.

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Customer reply replied 1 year ago
No cableone.net account left in accounts & sync.
Cell Phone Technician: Samuel White, Cell Phone Technician replied 1 year ago

You deleted it or it was already gone?

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Customer reply replied 1 year ago
I deleted out of Application manager - email
Cell Phone Technician: Samuel White, Cell Phone Technician replied 1 year ago

Ok now in the same place does it allow you to add an email. If so lets do that.

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Customer reply replied 1 year ago
OK. I did that.
Cell Phone Technician: Samuel White, Cell Phone Technician replied 1 year ago

Good let me know when it is in.

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Customer reply replied 1 year ago
I reentered account information. Still get cannot connect to server.
Cell Phone Technician: Samuel White, Cell Phone Technician replied 1 year ago

Ok give me a moment please. I need to see if their server settings changed.

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Customer reply replied 1 year ago
It should be IMAP and SSL. right?
Cell Phone Technician: Samuel White, Cell Phone Technician replied 1 year ago

Yes Imap server: mail.cableone.net

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Cell Phone Technician: Samuel White, Cell Phone Technician replied 1 year ago

Port:993

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Customer reply replied 1 year ago
Outgoing: smtp.cableone.net ??
Cell Phone Technician: Samuel White, Cell Phone Technician replied 1 year ago

mail.cableone.net

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Cell Phone Technician: Samuel White, Cell Phone Technician replied 1 year ago
Ask Your Own Cell Phones Question
Cell Phone Technician: Samuel White, Cell Phone Technician replied 1 year ago

If it does not work I will get you the right answers.

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Customer reply replied 1 year ago
I just can't get phone to accept my changes.
Cell Phone Technician: Samuel White, Cell Phone Technician replied 1 year ago

What is it saying when you enter the info and press next?

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Cell Phone Technician: Samuel White, Cell Phone Technician replied 1 year ago

Did it work?

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Cell Phone Technician: Samuel White, Cell Phone Technician replied 1 year ago

I assume it worked. Is there any other help you need? If not please rate so I can close this request! Thanks so much!

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