How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Russell H. Your Own Question
Russell H.
Russell H., Service Tech
Category: Cell Phones
Satisfied Customers: 10926
Experience:  8+ years of professional experience
Type Your Cell Phones Question Here...
Russell H. is online now
A new question is answered every 9 seconds

I have a Samsun cell phone How can I make a black of all my

Customer Question

I have a Samsun cell phone
How can I make a black of all my contact list AND my gallery info
Thank you
Submitted: 10 months ago.
Category: Cell Phones
Expert:  Russell H. replied 10 months ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

I presume that by a 'black' you mean a bloc, a block, a one-piece wodge of data, right?

Customer: replied 10 months ago.
LOL so sorry I was doing 2 things at once when i wrote that. what i want to do is a "back up" of all my contact list and my gallery clips
Expert:  Russell H. replied 10 months ago.

OK, fine.

Do you want to back it up, or those two at least, up to any particular place?

A computer? a memory card? a flash drive maybe?

Customer: replied 10 months ago.
I want to back them up to my lap top
Expert:  Russell H. replied 10 months ago.

OK... good. Is your laptop a Windows PC, or an Apple laptop/MacBook ?

Customer: replied 10 months ago.
Windows PC
Expert:  Russell H. replied 10 months ago.

Good, and thank you for sticking with me on this.

The answer is: you need to install Samsung Smart Switch on your laptop.

Here's the page for it:

but the actual place it is described is about 40 % of the way down that page. And this is the link to download Smart Switch to your laptop:

And it would seem to be both designed by Samsung for their devices (always an advantage) but also to be free-of-charge to download and use.

Once your Samsung phone is connected to your laptop while it is running Smart Switch, you can bring up a listing of data on your Samsung phone, including


and also


and from there you can backup or copy to the laptop.

If this answers your question, please rate my answer. A five-star rating would be appreciated!

If you need more info, or have any comments, use Reply To Expert to respond.


Customer: replied 10 months ago.
I downloaded it and then after it was all installed on my screen poped up this = the ordinal 8452 could not be located in the dynamic link library mfc90u.dll. = what does that mean
Expert:  Russell H. replied 10 months ago.

What version of Windows is on your PC, please?

Customer: replied 10 months ago.
windows 7 ultimate
service pack 1
Expert:  Russell H. replied 10 months ago.

Have you run Windows Update on your PC lately?

If not, at this point it might be a good idea to try doing that.

The error message may mean that one of your system files is corrupted... or, that the Smart Switch download got corrupted or interrupted.

In which case, after doing a Windows Update, and a restart, it might be good to re-do the download, use the Save As or Save To Disk option, not the 'Run' option, then locate the downloaded installer, and try double-clicking upon it.

Customer: replied 10 months ago.
wow this just keeps on going LOL I'll tip u at the end :-) Okay its asking me what i want here is what i have to pick fromChoose the download you want
File NameSize
1.9 GB
262.7 MB
287.8 MB
241.8 MB
193.4 MB
294.5 MB
330.6 MB
511.6 MB
903.2 MB
537.8 MB
Download Summary:
You have not selected any file(s) to download.
Total Size: 0
Expert:  Russell H. replied 10 months ago.

Select any or all of those updates. They're probably all essential, and when they are installed, and then your PC is restarted, you will have an updated PC, and may try the install of Smart Switch with some added confidence that it won't fail this time.

(The only update I'm not sure of is the GRMSP1.1_DVD.iso which sounds wrong somehow. You can leave that one out! for now at least.)