How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Eric Your Own Question
Eric, Android Expert
Category: Cell Phones
Satisfied Customers: 1260
Experience:  3 Years as an Android Developer, Complete detailed knowlege of all Android Devices and the OS itself
Type Your Cell Phones Question Here...
Eric is online now
A new question is answered every 9 seconds

It is showing offline mode. I have tried to restart it to no

Customer Question

it is showing offline mode. I have tried to restart it to no avail
JA: What's the make/model of your device? How old is it?
Customer: samsung5
JA: How long has this been going on? What troubleshooting have you tried?
Customer: 1hr?
JA: Anything else you want the phone expert to know before I connect you?
Customer: what would be helpful
Submitted: 10 months ago.
Category: Cell Phones
Expert:  Randy***** CellTech replied 10 months ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

Try these steps please.

  1. Swipe down from the top of the screen.
  2. Swipe from right to left ← until you see Settings , then touch it.
  3. Scroll until you see Airplane mode.
  4. Touch Airplane mode to turn on or off.

Let me know the results please.