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I want to retrive a deted message on tracfone,

Customer Question
I want to retrive a...
I want to retrive a deted message on tracfone
JA: Just to clarify, what's the exact make and model of your machine?
Customer: tracfone/alcatel
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I called tracfone they said they don't keep records of deleted. Could I get it in the sim card or something
JA: Anything else you want the phone expert to know before I connect you?
Customer: no
Submitted: 1 year ago.Category: Cell Phones
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Answered in 2 minutes by:
10/5/2016
Cell Phone Technician: Samuel White, Cell Phone Technician replied 1 year ago
Samuel White
Samuel White, Cell Phone Technician
Category: Cell Phones
Satisfied Customers: 372
Experience: Verizon Tech Manager multi-unit
Verified

I am Samuel and I can try to help you. What phone are you using?

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Customer reply replied 1 year ago
sim number tf64simc4v2
Customer reply replied 1 year ago
trac phone
Customer reply replied 1 year ago
hello???
Cell Phone Technician: Samuel White, Cell Phone Technician replied 1 year ago

I am here. That is not the model of the phone. Lets start with this... Is it a smart phone?

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Cell Phone Technician: Samuel White, Cell Phone Technician replied 1 year ago

If at any point you would prefer me to call you directly I can. Other wise I am glad to try and help via chat!

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Customer reply replied 1 year ago
Its a tracfone/Alcatel
Customer reply replied 1 year ago
hello???????
Cell Phone Technician: Samuel White, Cell Phone Technician replied 1 year ago

Tracfone is the name of the company that provides the service. They have hundreds of different phones... I need to know your device to properly help you.

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Customer reply replied 1 year ago
How do I find that
Cell Phone Technician: Samuel White, Cell Phone Technician replied 1 year ago

That's why I was asking if it is a smart phone or a basic phone so I could point you in the correct direction to find out the model.

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Customer reply replied 1 year ago
Not a smart phone
Customer reply replied 1 year ago
safe link
Cell Phone Technician: Samuel White, Cell Phone Technician replied 1 year ago

can you go to your setting

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Cell Phone Technician: Samuel White, Cell Phone Technician replied 1 year ago

Is there a place that says about phone?

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Cell Phone Technician: Samuel White, Cell Phone Technician replied 1 year ago

Try menu/settings and tools/phone info/sw hw version

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Customer reply replied 1 year ago
ok hang on
Customer reply replied 1 year ago
Can you use serial number??
Cell Phone Technician: Samuel White, Cell Phone Technician replied 1 year ago

i can attempt to.

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Customer reply replied 1 year ago
ok hang on 014496004858290
Customer reply replied 1 year ago
Iam going to look on tracfone to see if I can find model num will right back
Cell Phone Technician: Samuel White, Cell Phone Technician replied 1 year ago

I found it

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Cell Phone Technician: Samuel White, Cell Phone Technician replied 1 year ago

I am now going to research to see if it is possible to recover your message! Give me a moment please.

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Customer reply replied 1 year ago
a39ac ???????
Cell Phone Technician: Samuel White, Cell Phone Technician replied 1 year ago

There does not seem to be an easy way. When you go to your messaging screen what options do you see?

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Customer reply replied 1 year ago
you mean all the choices under messages??
Customer reply replied 1 year ago
Write messages, inbox,drafts, outbox, sent, voicemail, sent, voicemail,templates, settings
Cell Phone Technician: Samuel White, Cell Phone Technician replied 1 year ago

I does not look like your device has an recently deleted section. So deleting for you is a permanent action that can not be reversed.

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Customer reply replied 1 year ago
ok so I get my money back
Cell Phone Technician: Samuel White, Cell Phone Technician replied 1 year ago

You are always welcome to ask for your money back via customer service!

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Customer reply replied 1 year ago
ok thanks
Cell Phone Technician: Samuel White, Cell Phone Technician replied 1 year ago

No problem. Do you at least feel like I gave you good service?

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Customer reply replied 1 year ago
honest effort…I don't see a place foe customer service
Cell Phone Technician: Samuel White, Cell Phone Technician replied 1 year ago

I will send you over to the refund center myself. Please rate me as you wait for an agent to respond.

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Customer reply replied 1 year ago
ok thank you
Ask Samuel White Your Own Question
Samuel White
Samuel White
Samuel White, Cell Phone Technician
Category: Cell Phones
Satisfied Customers: 372
372 Satisfied Customers
Experience: Verizon Tech Manager multi-unit

Samuel White is online now

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