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Terry Parker
Terry Parker, Cell Phone Technician
Category: Cell Phones
Satisfied Customers: 64
Experience:  Device Technician at Batteries Plus Bulbs
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I am having trouble connecting to this hot spot decice i

Customer Question

I am having trouble connecting to this hot spot decice i just got
JA: What's the make/model of your device? How old is it?
Customer: device*
JA: How long has this been going on? What troubleshooting have you tried?
Customer: well the device tells me to connect to the wifi, which my phone did once i entered the password, then it said to go to http://vz.hotspot to connect
JA: Anything else you want the phone expert to know before I connect you?
Customer: my phone says im connected but the hot spot wont connect to my iphone
Submitted: 1 year ago.
Category: Cell Phones
Expert:  Samuel White replied 1 year ago.

That sounds odd. You entered the password ***** your phone already?

Expert:  Samuel White replied 1 year ago.

If at any point you would prefer me to call you directly I can. Other wise I am glad to try and help via chat!

Customer: replied 1 year ago.
I just spoke with someone and it costed $5 she sent me a link to set up my mobile hot spot and it didnt work.
Customer: replied 1 year ago.
I just got the hot spot last night
Customer: replied 1 year ago.
it says on my phone that i am connected but the hot spot device will not connect
Customer: replied 1 year ago.
when i looked on the hotspot it said to go to http://vz.hotspot but it still would not connect
Expert:  Samuel White replied 1 year ago.

I will work with you until it is set up. I just need to know in real time whats happening.

Customer: replied 1 year ago.
chat works best right now, I am at work...
Customer: replied 1 year ago.
i have entered the password
Customer: replied 1 year ago.
what do you mean
Expert:  Samuel White replied 1 year ago.

Ok I am checking this out

Expert:  Samuel White replied 1 year ago.

Do you know the make and model of the device?

Customer: replied 1 year ago.
I turned on the hotspot. i then went on my phone to wifi and connect using the password ***** on the hot spot device, and my phone said it was connected. after that, still nothing was working on my phone data wise, so I looked into the hot spot device. I found something that said go to http://vz.hotspot and connect, which i did, and it said "connection error". I found another option on the hot spot that says "connect" so i clicked out, and it responded moments
later " could not connect"
Customer: replied 1 year ago.
of which device? I have the iphone 6splus
Expert:  Samuel White replied 1 year ago.

Ok I understand do you know the phone number to the device?

Customer: replied 1 year ago.
the info i see in the hot spot decice is SIM ID 891*********** phone number***********
Expert:  Samuel White replied 1 year ago.

I am sorry I am asking make, model and number of the jetpack device.

Customer: replied 1 year ago.
the phone number to my cell is(###) ###-####
Customer: replied 1 year ago.
ok, let me try finding the make and model.
Customer: replied 1 year ago.
wi-fi and WebUI is what it says on the back
Expert:  Samuel White replied 1 year ago.

I am logging into your verizon account now to see if the device is connected correctly.

Expert:  Samuel White replied 1 year ago.

I need you to verify your verizon wireless password

Customer: replied 1 year ago.
SSID is Verizon-890L-7C70
Customer: replied 1 year ago.
okay thank you
Customer: replied 1 year ago.
my dad would know that, hold on let me try getting a hold of him
Customer: replied 1 year ago.
the hotspot password ***** *****
Customer: replied 1 year ago.
he said he doesnt know the password....ha wow I apologize is there another option to verify?
Expert:  Samuel White replied 1 year ago.

lol this is fun!

Expert:  Samuel White replied 1 year ago.

No other way to verify. Lets try this please:

  1. With the device powered on, locate the reset button next to the USB cord connector of the device.
  2. Depress the reset button for 10 seconds.
    Use an unfolded paper clip or similar object.
    Your device will display "Restoring factory settings" and power off and back on again.
Customer: replied 1 year ago.
Ok working on it now, sorry I had to step away from my desk
Expert:  Samuel White replied 1 year ago.

No worries I am here to support you!

Customer: replied 1 year ago.
ok i reset it
Expert:  Samuel White replied 1 year ago.

Go into the settings wifi and click on the network and select forget network.

Expert:  Samuel White replied 1 year ago.

Then reconnect the devices

Customer: replied 1 year ago.
do i need to go to vz.hotspot and click connect as well?
Expert:  Samuel White replied 1 year ago.

I am hoping it will just connect with out that... that is not a normal step

Customer: replied 1 year ago.
well it still says connecting when i try opening any apps
Customer: replied 1 year ago.
says im connected. ugh
Expert:  Samuel White replied 1 year ago.

What does the jetpack say?

Customer: replied 1 year ago.
connecting.....
Customer: replied 1 year ago.
now "the operation failed"
Expert:  Samuel White replied 1 year ago.

It may be activating

Expert:  Samuel White replied 1 year ago.

:(

when did you buy this?

Customer: replied 1 year ago.
should it be set to GSM mode, LTW/CDMA mode, or global mode on the device
Customer: replied 1 year ago.
my dad got it for me, so not too sure
Customer: replied 1 year ago.
for the network select...
Expert:  Samuel White replied 1 year ago.

I use lte/cdma. It sounds like the sim card is not activated on the account correctly or it is corrupt.

Customer: replied 1 year ago.
ugh
Expert:  Samuel White replied 1 year ago.

Im sorry I wanted to check your account but I can not with out proper information... I feel bad

Customer: replied 1 year ago.
what is WAN connection? it says disconnected
Expert:  Samuel White replied 1 year ago.

I belive it is wide area network

Customer: replied 1 year ago.
i am stepping out to lunch. thank you for your assistance. If I cant figure it out i will just take it into a verizon store tonight
Expert:  Samuel White replied 1 year ago.

I really hope it works sorry for the pain!

Expert:  Samuel White replied 1 year ago.

Kindly rate my service 5 stars at the top of your question page if my answer helped so I am rewarded for my time; tips appreciated :)
Otherwise please reply back if you need further assistance. Thank you, Samuel

Expert:  Samuel White replied 1 year ago.

Is there any other help you need? If not please rate so I can close this request! Thanks so much!

Expert:  Samuel White replied 1 year ago.

Sorry to bug you. Is there any other help you need? If not please rate so I can close this request! Thanks so much!

Expert:  Terry Parker replied 1 year ago.

hi,My name is ***** ***** I will be your device technician for the day. What is it you exactly need help with?