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Josh, Technician
Category: Cell Phones
Satisfied Customers: 20241
Experience:  Cell phone expert
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Part of my phone is in English and part is in another

Customer Question

Part of my phone is in English and part is in another language. I like English 100% better, Please help?
JA: How old is the phone?
Customer: Less than 1 year. My grand kids got the phone for me.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I read as much of the little tiny book they give you. I am older and need glasses. I did as much trouble shooting as I could. No luck on the verbal connection. She could not understand me and I could not understand her either.
JA: Anything else you want the phone expert to know before I connect you?
Customer: I can remember most of the commands. I cannot text msgs.
Submitted: 1 year ago.
Category: Cell Phones
Expert:  Josh replied 1 year ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 1 year ago.

What is the make/model of your phone?

Also, what parts are in another language?

Customer: replied 1 year ago.
No to the phone call. I cannot afford the $20 although you are surely worth it. Can you still try to help?Also numbers seems to be ok. no texing because alpha letters are no longer in English. I can get msgs only b ecause I remember what button to push, even tho it is in another language.
Expert:  Josh replied 1 year ago.

What is the make/model of the phone?

Customer: replied 1 year ago.
Verizon LG is all I can tell. My apologies.
Customer: replied 1 year ago.
Would it help if I told u how I did it?
Expert:  Josh replied 1 year ago.

Is it just the keyboard for texting that is in another language or other options too?

Customer: replied 1 year ago.
All instructions that were in English are now another language. When I was looking at languages one night, I wondered if the music changed so I pushed the first language listed. I did nothing else (I think) and there I am. Numbers seem to be fine. Months are in other language, dates or in English. My speed dial and other phone numbers are unchanged. Thank goodness.
Expert:  Josh replied 1 year ago.

Okay, thank you for explaining the issue and how it came about.

Do you know which LG model that you have?

Customer: replied 1 year ago.
I know the model number is ***** the phone directory but that is no longer in English so do not know how to access it. It is a small phone 2" by 4". Am I asking for more than I should? I am a rather new user to computer and somewhat to cell phones.
Expert:  Josh replied 1 year ago.

Take a look here:

Do you see your phone there? If you do, which model is it?

Customer: replied 1 year ago.
I checked all of the Horizon phones, but was not there. I can call my granddaughter on another phone and see if she knows? Hold on please.
Expert:  Josh replied 1 year ago.

Okay, thank you.

Customer: replied 1 year ago.
As you can tell, I lost you but found u again. The phone is a LG exalt.
Expert:  Josh replied 1 year ago.

Try following these steps:

  1. From the main screen, select MENU.
  2. Select Prog / Herr.
  3. Select Programacion de Telefono.
  4. Select Idioma.
  5. Select English then select FIJADO.