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I used my cell phone a few hours ago. Now I took it out of

Customer Question
I used my cell phone...
I used my cell phone a few hours ago. Now I took it out of my purse and the screen says (at the top) USB download Mode. On the bottom it says : Bootblock Version:
JA: How old is the phone?
Customer: Ver U485:FE02
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I found the message about an hour ago. Never had a problem before. It's an old Samsung phone
JA: Anything else you want the phone expert to know before I connect you?
Customer: I don't know what to ask. I am a 76 yr old woman with no tech knowledge
Submitted: 1 year ago.Category: Cell Phones
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Answered in 3 minutes by:
9/13/2016
Cell Phone Technician: Samuel White, Cell Phone Technician replied 1 year ago
Samuel White
Samuel White, Cell Phone Technician
Category: Cell Phones
Satisfied Customers: 372
Experience: Verizon Tech Manager multi-unit
Verified

I am Samuel and I can help?

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Cell Phone Technician: Samuel White, Cell Phone Technician replied 1 year ago

It is far easier to help if you have me call you directly.

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Cell Phone Technician: Samuel White, Cell Phone Technician replied 1 year ago

Are you still with me ma'am? I am here to help you.

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Eric
Eric
Eric, Android Expert
Category: Cell Phones
Satisfied Customers: 1,276
1,276 Satisfied Customers
Experience: 3 Years as an Android Developer, Complete detailed knowlege of all Android Devices and the OS itself

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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