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Josh
Josh, Technician
Category: Cell Phones
Satisfied Customers: 19946
Experience:  Cell phone expert
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I have to reactivate my smartphone after changing providers

Customer Question

I have to reactivate my smartphone after changing providers and the Apple ID and password ***** I have do not work.
Submitted: 1 year ago.
Category: Cell Phones
Expert:  Josh replied 1 year ago.

Hi Selma,

It is likely that your password ***** ***** issue.

Let's try resetting your password ***** using the new password ***** your phone.

Click here: https://iforgot.apple.com/password/verify/appleid

If you can take a minute and use the rating system to rate our session as 3 stars or higher and press Submit so I am credited with helping you.

Expert:  Josh replied 1 year ago.

I have not heard back from you in a while -- If the issue is resolved, please rate our session as 3 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.