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Eric, Android Expert
Category: Cell Phones
Satisfied Customers: 1260
Experience:  3 Years as an Android Developer, Complete detailed knowlege of all Android Devices and the OS itself
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Cell phone is locked--how do I unlock it, about 2 years, all

Customer Question

cell phone is locked--how do I unlock it
JA: How old is the phone?
Customer: about 2 years
JA: What troubleshooting have you tried?
Customer: all the passwords I usualy use for things
JA: The phone expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: Phone is by AT&T Number is(###) ###-#### Don't know how it got locked. Never happened before
Submitted: 12 months ago.
Category: Cell Phones
Expert:  Randy***** CellTech replied 12 months ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

What is the model number of your phone and what is currently showing on the screen?

Customer: replied 12 months ago.
Samsung 6Edge Enter Password
Customer: replied 12 months ago.
phone locked after I communicated with LifeLock by this phone and my computer
Customer: replied 12 months ago.
No more
Customer: replied 12 months ago.
I need ENTIRE use of my phone, starting with my password
Customer: replied 12 months ago.
nothing more to add. just give me my password
Customer: replied 12 months ago.
Galaxy S6 edge
Customer: replied 12 months ago.
s on the back: SM-G9254 UD S/N : R38G508KALK There are more but too hard to read.Give me an answer
Customer: replied 12 months ago.
Give me an answer--that's what this supposed to be for!
Expert:  Randy***** CellTech replied 12 months ago.

yes, thank you. sorry for the delay.

Do you have a Samsung or Google account?

What is the email address that you used to set up the phone?

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