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Pete, Electronic Engineer
Category: Cell Phones
Satisfied Customers: 17613
Experience:  Over 16 years of experience installing and repairing electronics.
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My LG Phoenix 2 phone sometimes doesn't work when I turn it

Customer Question

My LG Phoenix 2 phone sometimes doesn't work when I turn it on. The screen turns on but when I touch the screen I can't tap anything. Its like the touch screen stopped working. I removed the battery and put it back in to restart it. Once it turns on the screen works again but if I turn it off and back on it stops working and does the same thing.
Submitted: 11 months ago.
Category: Cell Phones
Expert:  Pete replied 11 months ago.

My name is***** will try my best to help you with your question.

Approximately how old is your LG phone?

Customer: replied 11 months ago.
I purchased it about a few weeks ago its fairly brand new.
Expert:  Pete replied 11 months ago.

Ok, first ensure the touchscreen is clean - wipe it with a cloth to remove any dirt that may be stuck on it.

If it still won't work correctly then you should return it to the retailer for a warranty repair.