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Eric
Eric, Android Expert
Category: Cell Phones
Satisfied Customers: 1260
Experience:  3 Years as an Android Developer, Complete detailed knowlege of all Android Devices and the OS itself
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I have finger print sign on I shout of my phone and now it

Customer Question

I have finger print sign on I shout of my phone and now it says I need my password ***** sign on I do not remember my password. I cannot get on my phone to change it can you help me
Submitted: 12 months ago.
Category: Cell Phones
Expert:  Randy***** CellTech replied 12 months ago.

Hi Tom,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

What is the brand/model of your phone?

Customer: replied 12 months ago.
Samsung s7
Expert:  Randy***** CellTech replied 12 months ago.

Okay, thank you. What is the email address that you used when you set up the phone?

Customer: replied 12 months ago.
Expert:  Randy***** CellTech replied 12 months ago.

okay, do you have a google account or a samsung account connected to the Samsung S7?

Customer: replied 12 months ago.
I think Google
Expert:  Randy***** CellTech replied 12 months ago.

do you know what the google password ***** be?

Customer: replied 12 months ago.
No I don't
Expert:  Randy***** CellTech replied 12 months ago.

okay, we may be able to reset it.

is the phone that is locked the number that ends in 65?

Customer: replied 12 months ago.
Expert:  Randy***** CellTech replied 12 months ago.

Google has sent you a verification code to the email: *****@******.***

let me know that code when you get it please.

Customer: replied 12 months ago.
754892
Expert:  Randy***** CellTech replied 12 months ago.

unfortunately, the only option to reset the password ***** with the phone . Google wanted to send a text to the phone to use to reset the password. What is a password ***** you may have used on the google account?

Customer: replied 12 months ago.
I don't know
Expert:  Randy***** CellTech replied 12 months ago.

you can do a factory reset on the phone but it may ask you for the google account when you reset it.

Do you want to try the factory reset?

Customer: replied 12 months ago.
No
Expert:  Samuel White replied 12 months ago.

Were you still in need of help on this?