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I need the starting program for my lg tribute 5. I have

Customer Question
I need the starting...
I need the starting program for my lg tribute 5. I have factory reset it already and it still freezes on lg screen. can you just reload the operating system on my phone through the computer?
Submitted: 1 year ago.Category: Cell Phones
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Customer reply replied 1 year ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 4 hours by:
8/7/2016
Cell Phone Technician: Pete, Electronic Engineer replied 1 year ago
Pete
Pete, Electronic Engineer
Category: Cell Phones
Satisfied Customers: 18,344
Experience: Over 16 years of experience installing and repairing electronics.
Verified

Hi there

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Customer reply replied 1 year ago
hi
Customer reply replied 1 year ago
do we have an easy solution for this???
Cell Phone Technician: Pete, Electronic Engineer replied 1 year ago

If the factory reset did not work then there is a hardware fault.

Reloading the operating system from a computer will not fix this.

The phone will need to be returned to LG for repair or replacement.

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Customer reply replied 1 year ago
not really a hardware fault. my phone was rooted and I downloaded an app to remove the root. I was supposed to give the app access to the root before I started it but I forgot to grant access so its just stuck
Customer reply replied 1 year ago
right?
Cell Phone Technician: Pete, Electronic Engineer replied 1 year ago

Ok, if the phone has been rooted then that is quite different.

Did you root the phone yourself?

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Customer reply replied 1 year ago
sir
Cell Phone Technician: Pete, Electronic Engineer replied 1 year ago

Ok, I'm not sure if the phone will actually be recoverable at this point if it is bricked - let me check with the other techs...

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Customer reply replied 1 year ago
what do I need to do
Cell Phone Technician: Pete, Electronic Engineer replied 1 year ago

Another tech will reply shortly.

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Customer reply replied 1 year ago
thanks
Cell Phone Technician: Samuel White, Cell Phone Technician replied 1 year ago
Samuel White
Samuel White, Cell Phone Technician
Category: Cell Phones
Satisfied Customers: 311
Experience: Verizon Tech Manager multi-unit
Verified

The phone is bricked sir. It is a software issue and if the phone won't go past the lg screen even after a reset, it is bricked.

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Customer reply replied 1 year ago
I came to that conclusion about 12 hours ago. can u help me fix it?
Cell Phone Technician: Samuel White, Cell Phone Technician replied 1 year ago

I am sorry about the issue but we are trying to help you see that short of sending it back to LG (which won't help because it was rooted) you have a unfixable phone.

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Customer reply replied 1 year ago
thanks for all the help. have a good day
Cell Phone Technician: Samuel White, Cell Phone Technician replied 1 year ago

Sorry not to be more help.

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Cell Phone Technician: Samuel White, Cell Phone Technician replied 1 year ago

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Samuel White
Samuel White
Samuel White, Cell Phone Technician
Category: Cell Phones
Satisfied Customers: 311
311 Satisfied Customers
Experience: Verizon Tech Manager multi-unit

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