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Louie, Technician
Category: Cell Phones
Satisfied Customers: 12437
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I was using my phone and all of a sudden it says no service

Customer Question

i was using my phone and all of a sudden it says no service available and on the top "sim not provisioned2" and where my bars would be SOS in red. can you tell me what this means
JA: How old is the phone?
Customer: 5 years old
JA: What troubleshooting have you tried?
Customer: took the battery and sim out restarted the phone
JA: The phone expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no thank you
Submitted: 1 year ago.
Category: Cell Phones
Expert:  Louie replied 1 year ago.

Hi and welcome to JustAnswer,

Thank you for the question and your patience. Should you still need assistance for information purposes only...

Initially, bear with us; re-confirm and post back with the complete model number of the phone. Additionally, who is your phone/network provider please?

Still, proposed preliminary tries (if have not been done):

  • • check/clean the SIM card contact pins;
  • • do the same for the phone's;
  • • have the SIM card checked/tried by your phone service provider/dealer.

The above are the only easy user doable attempts.