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Pete, Electronic Engineer
Category: Cell Phones
Satisfied Customers: 17941
Experience:  Over 16 years of experience installing and repairing electronics.
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My cell phone has been deactivated reason with 463 minutes

Customer Question

my cell phone has been deactivated for no reason with 463 minutes available I purchased it thru HSN it was suppose to have a years worth of minutes now I am told I have to purchase a new air time card one was purchased at time of original activation why is another one needed when new it came with a defective sim card that had to be replaced we have a family emergency and need this phone working phone number is(###) ###-####
JA: How old is the phone?
Customer: only purchased 2or3 months ago
JA: What troubleshooting have you tried?
Customer: I have made several attempts to speak to someone the one person I did talk to was difficult to understand and told me there was no reason for the deactivation and someone would call me back that has not happened
JA: The phone expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: just understand we need this phone we have someone in our family that is critically ill and it is urgent that we can reachrd
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Cell Phone Technician about your situation and then connect you two.
Submitted: 1 year ago.
Category: Cell Phones
Expert:  Pete replied 1 year ago.

Hi there,

To resolve this you will need to contact HSN on(###) ###-####/p>