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Category: Cell Phones
Satisfied Customers: 2
Experience:  Technical Expert at Verizon Wireless
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Purchased a refurbished phone without a sim card. Purchased

Customer Question

Purchased a refurbished phone without a sim card. Purchased a BYOP kit and put in Nano Sim card At&t compatible. Through on phone support followed instructions for Straight Talk Unlimited. Call was placed to ensure service when the tech instructed us to go to settings then update. Phone showed apple logo and a download line showing it was updating when it shut down, rebooted and showed an itunes logo with a charger symbol pointing at the logo, then it started flashing itunes logo, apple logo, then black screen. We tried shutting it down and restarting it, a hard reset. It seems frozen on this screen and we don't know what to do.
Submitted: 1 year ago.
Category: Cell Phones
Expert:  ProTechExper replied 1 year ago.
Hello My name is***** you still working on this issue?