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So, what do you need to do with the ringing-in-response-to-incoming-call ?
- if you want the phone to ring, you have to have interruptions, or priority only, enabled.
- if you turn both Off, you have no ringtone sounding.
I don't think your phone is defective.
I suggest a compromise: turn ringtone On, to something you like to hear occasionally/frequently - but, turn Vibrate to Off.