Cell Phones

Ask a Cell Phones Question, Get an Answer ASAP!

Ask an Expert,
Get an Answer ASAP!

Cell Phones

I have a samsung 6 smart phone. I accidently requested that

Customer Question
a password ***** necessary to...
I have a samsung 6 smart phone. I accidently requested that a password ***** necessary to get into the phone, now my phone is locked and i cant get into it. Neither samsung nor verizon can help me. they both said google was the only one that could help me. what do I do. This is urgent because I trade large amounts of money on my acottrade account.
Submitted: 1 year ago.Category: Cell Phones
Show More
Show Less
Ask Your Own Cell Phones Question
Answered in 31 minutes by:
5/2/2016
Cell Phone Technician: Randy***** CellTech, Cell Phone Technician replied 1 year ago
Randy***** CellTech
Randy***** CellTech, Cell Phone Technician
Category: Cell Phones
Satisfied Customers: 9,914
Experience: Cell Phone Expert
Verified
Hi,My name is ***** ***** certified professional with over 10 years experience. I will be glad to assist you with this. I am sorry to hear that you are having this issue.What is the gmail address that you used to set up the Samsung?
Ask Your Own Cell Phones Question
Customer reply replied 1 year ago
***@******.***
Cell Phone Technician: Randy***** CellTech, Cell Phone Technician replied 1 year ago
okay, have you tried android device manager?
Ask Your Own Cell Phones Question
Cell Phone Technician: Randy***** CellTech, Cell Phone Technician replied 1 year ago
You can use the google account connected to the phone on android device manager to reset the password>>go to..https://www.google.com/android/devicemanagerthen sign in with your google account and password. Then choose lock, then google will ask you to create a new password. Then you can use that password ***** unlock your screen Samsung.
Ask Your Own Cell Phones Question
Customer reply replied 1 year ago
What is the android service mgr? i checked with samsung rep and he said there was nothing they could do.
Cell Phone Technician: Randy***** CellTech, Cell Phone Technician replied 1 year ago
I can check that for you, however i will need the gmail password. If you want to try it on your own click on this link>https://www.google.com/android/devicemanagerthen sign in with your google account and password. Then choose lock, then google will ask you to create a new password. Then you can use that password ***** unlock your screen Samsung.
Ask Your Own Cell Phones Question
Customer reply replied 1 year ago
my google password ***** *****
Cell Phone Technician: Randy***** CellTech, Cell Phone Technician replied 1 year ago
try 1234 on your samsung now please.
Ask Your Own Cell Phones Question
Customer reply replied 1 year ago
Randy
I went in to the device mgr, signed in, then went chose lock. created a new password, but it didnt work.
Cell Phone Technician: Randy***** CellTech, Cell Phone Technician replied 1 year ago
try 1234 on the samsung.
Ask Your Own Cell Phones Question
Customer reply replied 1 year ago
1234 was incorrect, probably because i had gone in with my own password ***** which didnt work either. why dont you get another password ***** me and ill just wait for it.
Cell Phone Technician: Randy***** CellTech, Cell Phone Technician replied 1 year ago
try powering the phone off for a couple of minutes and then try the 1234 again.
Ask Your Own Cell Phones Question
Customer reply replied 1 year ago
still doesnt work and i only have 5 trys left.
Cell Phone Technician: Randy***** CellTech, Cell Phone Technician replied 1 year ago
okay, unfortunately the only other option is a hard reset.
Ask Your Own Cell Phones Question
Customer reply replied 1 year ago
i think another password ***** work. what is a hard reset?
Cell Phone Technician: Randy***** CellTech, Cell Phone Technician replied 1 year ago
the hard reset will restore to factory settings, then you can set the phone back up using the google back up account.
Ask Your Own Cell Phones Question
Cell Phone Technician: Randy***** CellTech, Cell Phone Technician replied 1 year ago
one thing you can try first is to enter the password ***** remaining times and see if it will ask you for the google account info.
Ask Your Own Cell Phones Question
Customer reply replied 1 year ago
just received the info that i have 4 attempts left and then i will have a reset and will lose all info on my phone. i would like to avoid that if possible. get me another password ***** i think it will work.
Cell Phone Technician: Randy***** CellTech, Cell Phone Technician replied 1 year ago
do you get an image like this after five failed attempts>
Ask Your Own Cell Phones Question
Customer reply replied 1 year ago
not exactly, but did get something. why? I think both of us getting a password ***** the problem. still think you getting a new password ***** will work.
Cell Phone Technician: Randy***** CellTech, Cell Phone Technician replied 1 year ago
no, I got a message on the google site that said Since Google has verified that a screen lock is already set, the password ***** entered won’t be used.This means Android Device Manager will not reset your screen lock due to a security setting on the s6.
Ask Your Own Cell Phones Question
Customer reply replied 1 year ago
so what do we do?
Cell Phone Technician: Randy***** CellTech, Cell Phone Technician replied 1 year ago
the only way to get it working again will be a reset.
Ask Your Own Cell Phones Question
Customer reply replied 1 year ago
What will i lose and how hard is it to get it back?
Cell Phone Technician: Randy***** CellTech, Cell Phone Technician replied 1 year ago
everything on the phone will be wiped with the reset. Then when you set it up again as it was when new, it will ask for your google account. Everything that you had backed up will be restored. Usually contacts,calendar and app data.
Ask Your Own Cell Phones Question
Customer reply replied 1 year ago
ok. is there a way to download pic etc before the reset?
Cell Phone Technician: Randy***** CellTech, Cell Phone Technician replied 1 year ago
your photos may already be saved in google. Open your google account and click on the menu at the top right beside your name, it is 3 rows of dots, then click on photos. See if the photos are up to date there.
Ask Your Own Cell Phones Question
Customer reply replied 1 year ago
ok, do i just finish the login process and the reset automatically occurs or do you do the reset?
Cell Phone Technician: Randy***** CellTech, Cell Phone Technician replied 1 year ago
you can keep trying the log in until it resets.
Ask Your Own Cell Phones Question
Customer reply replied 1 year ago
then i can take it in to verizon where they will help me set it up again. right? they are good about that. have 3 more times til lt resets with 30 min in between.
Cell Phone Technician: Randy***** CellTech, Cell Phone Technician replied 1 year ago
yes, they will be glad to help.
Ask Your Own Cell Phones Question
Cell Phone Technician: Randy***** CellTech, Cell Phone Technician replied 1 year ago
Please reply and let me know if you need any other assistance or if everything is good, take a moment to rate my service by choosing one of the stars at the top, then click submit.Thank you very much!
Ask Your Own Cell Phones Question
Ask Randy***** CellTech Your Own Question
Randy***** CellTech
Randy***** CellTech
Randy***** CellTech, Cell Phone Technician
Category: Cell Phones
Satisfied Customers: 9,914
9,914 Satisfied Customers
Experience: Cell Phone Expert

Randy***** CellTech is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Eric

Eric

Android Expert

1,269 satisfied customers

3 Years as an Android Developer, Complete detailed knowlege of all Android Devices and the OS itself

Richard S.

Richard S.

Accounts and Device Specialist

2,077 satisfied customers

5 years working with major US carriers in billing, contracts, devices and network

Daniel P.

Daniel P.

Wireless Consultant

1,915 satisfied customers

Extensive experience with AT&T and Alltel/Verizon in areas of tech support and consulting!

Mike

Mike

Cell Phone Technician

724 satisfied customers

6+ Years Repair / Support / Troubleshooting / and Programming Experience

Kriptokrit

Kriptokrit

Cell Phone Tech.

582 satisfied customers

Over 6 years of experience in Electronics support service

Mr. Clark

Mr. Clark

Cell Phone Engineer

509 satisfied customers

Cell Phone Repair Business Owner & CIS Degree

Andy

Andy

Electronics & Computer Consultant

310 satisfied customers

11yrs exp. MS Electrical Engg. Design Engineer. SEO, Cust. support

< Previous | Next >

Related Cell Phones Questions
My cell phone was lost on a train today in Portland, Oregon.
My cell phone was lost on a train today in Portland, Oregon. What do I do now? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,212 satisfied customers
Want to renew plan. same as last year. It is a regular
it is a regular tracfone I bought phone last year. Have had a tracfone for many years. I pay about 110.00 per year. alcatel one touch … read more
Josh
Josh
It Support Specialist
Associate Degree
5,127 satisfied customers
Purchased new android and photos did not transfer over. LG
purchased new android and photos did not transfer over … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,212 satisfied customers
I don't know how to set up a new voicemail box for my
I don't know how to set up a new voicemail box for my recently changed tracfone account … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,212 satisfied customers
My phone is way ahead of me, and I didn't, see a user guide,
My phone is way ahead of me, and I didn't, see a user guide … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
952 satisfied customers
Somehow I got signed out of my Google account and now I
Somehow I got signed out of my Google account and now I can't sign back in … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,212 satisfied customers
Trying to set up my new phone and forgot my password to set
Trying to set up my new phone and forgot my password ***** set up … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,212 satisfied customers
I have a Nokia Lumia 920 that needs a new battery.I am at
I have a Nokia Lumia 920 that needs a new battery.I am at Cranbourne east in Victoria please … read more
JA Engineer
JA Engineer
Broadcast Engineer
Diploma (Honors)
163 satisfied customers
Stuck there is a box saying select a wireless network won't
Stuck there is a box saying select a wireless network won't turn off … read more
Randy***** CellTech
Randy***** CellTech
Cell Phone Technician
9,914 satisfied customers
I have a Mother that is 97 years old, who is blind. She has
I have a Mother that is 97 years old, who is blind. She has been using one of you phones for around 11-12 years. It has a feature that when you push a button, a voice asks " Who do you want to call $,… read more
Samuel White
Samuel White
192 satisfied customers
We discussed the Samsung Galaxy S7 before as beiing a very
We discussed the Samsung Galaxy S7 before as beiing a very good choice for my wife.Would you buy a phone without seeing it first? So much is Internet-only or has to be ordered.So confused about contra… read more
Samuel White
Samuel White
192 satisfied customers
It was lost/stolen today and was reported to ;local Law
It was lost/stolen today and was reported to ;local Law Enforcement. I've been trying to contact AT&T for the last 3 hours on what to do. I leave out in Central Montana and it's 150 miles to nearest A… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,212 satisfied customers
I am unable to see phone controls when clicking on the
I am unable to see phone controls when clicking on the iPhone icon. It was fine until today. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,127 satisfied customers
I won't to top op my mobile. Pay as you go phone
I won't to top op my mobile JA: What kind of computer do you have? Customer: Pay as you go phone JA: Have you installed any updates recently? Customer: No JA: Anything else you want the Computer Exper… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,109 satisfied customers
I got a new cell phone same number, but my phone says check
Hi, I got a new cell phone same number, but my phone says check wifi connection at the wall control … read more
Samuel White
Samuel White
192 satisfied customers
I need to set up my voicemail. I think it's an LG 840G? Not
I think it's an LG 840G? Not sure how old, I've had it a couple years. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,127 satisfied customers
I have a Jitterbug Flip phone and the screen is cracked. I
I have a Jitterbug Flip phone and the screen is cracked. I took it to Staples and they do not repair this phone. What do you recommend? … read more
Josh
Josh
It Support Specialist
Associate Degree
5,127 satisfied customers
My husband has a flip phone, and I dropped it and the
My husband has a flip phone, and I dropped it and the battery fell out. I replaced it and charged it, and it lights up and says it is 100% charged, but I cannot get it to send a call. What else can I … read more
Randy***** CellTech
Randy***** CellTech
Cell Phone Technician
9,914 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x