Cell Phones

Ask a Cell Phones Question, Get an Answer ASAP!

Ask an Expert,
Get an Answer ASAP!

Cell Phones

1phone 6 will not turn on

Customer Question
1phone 6 will not turn on
Submitted: 1 year ago.Category: Cell Phones
Ask Your Own Cell Phones Question
Answered in 7 minutes by:
3/27/2016
Cell Phone Technician: Ashik, Cellphone Tech replied 1 year ago
Ashik
Ashik, Cellphone Tech
Category: Cell Phones
Satisfied Customers: 11,315
Experience: Experience with iPhone and other Smartphones
Verified

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

First we can reset your iPhone and see if it works or not. Press and hold down the Power button and Home button at the same time until it shows the Apple logo. When you see the Apple logo, release the buttons and let it boot.

Please let me know if that didn't work, so we can continue troubleshooting.

Ask Your Own Cell Phones Question
Customer reply replied 1 year ago
No, this did not work.
Cell Phone Technician: Ashik, Cellphone Tech replied 1 year ago

It is possible that the battery has failed. Connect the iPhone to your computer for 20 minutes. Then press and hold down the Power and Home button for 20 seconds and this will boot into recovery mode. Let me know if it still not turning on

Ask Your Own Cell Phones Question
Customer reply replied 1 year ago
The phone has been connected to the computer for more than 20 minutes. Still will not turn on.
Cell Phone Technician: Ashik, Cellphone Tech replied 1 year ago

How old is this iPhone ? When you connect it to your computer, does your computer make any sound ?

Ask Your Own Cell Phones Question
Customer reply replied 1 year ago
Had 80% charge when I plugged it in and started charge last night.
Cell Phone Technician: Ashik, Cellphone Tech replied 1 year ago

How old is this iPhone ?

Disconnect it from your computer and reconnect it. Does your computer make any sound ?

Ask Your Own Cell Phones Question
Customer reply replied 1 year ago
Phone is about 1 1/2 years old. Computer makes no sound when phone is unplugged and then re plugged
Cell Phone Technician: Ashik, Cellphone Tech replied 1 year ago

I'm sorry, this is an hardware issue. Either the internal board or the battery has failed. The only way to know is by taking it apart. I'm sorry, but you have to take in to the Apple Store to get it replaced. Since it is out of warranty, it would cost $299 to get the phone replaced. See here --> https://www.apple.com/support/iphone/repair/other/

We've already tried resetting it and there is no other option left since your computer is not recognizing. You need to take it to the Apple Store. You can make appointment on Apple store from here --> http://www.apple.com/retail/geniusbar/

If you have any questions or would like any additional information, please don't hesitate to ask

Ask Your Own Cell Phones Question
Customer reply replied 1 year ago
Will I be charged since my problem has not been resolved?
Cell Phone Technician: Ashik, Cellphone Tech replied 1 year ago

FYI If it is the battery, the cost to replace is $79

If you are not satisfied with the information I provided and if you don't want to pay, then you don't have to pay. It is your choice.

If you would like refund, please contact/email to *****@******.*** for refund.

Best Regards,

Ashik

Ask Your Own Cell Phones Question
Cell Phone Technician: Ashik, Cellphone Tech replied 1 year ago

Note: If you are requesting refund, please don't rate the answer anything. You can close this page without rating and ignore the rating requests emails you receive from this site. And please don't rate me bad or poor as that will not process automatic refund for you but only hurt my status here.

Best Regards,

Ashik

Ask Your Own Cell Phones Question
Ask Ashik Your Own Question
Ashik
Ashik
Ashik, Cellphone Tech
Category: Cell Phones
Satisfied Customers: 11,315
11,315 Satisfied Customers
Experience: Experience with iPhone and other Smartphones

Ashik is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Eric

Eric

Android Expert

1,269 satisfied customers

3 Years as an Android Developer, Complete detailed knowlege of all Android Devices and the OS itself

Richard S.

Richard S.

Accounts and Device Specialist

2,077 satisfied customers

5 years working with major US carriers in billing, contracts, devices and network

Daniel P.

Daniel P.

Wireless Consultant

1,915 satisfied customers

Extensive experience with AT&T and Alltel/Verizon in areas of tech support and consulting!

Mike

Mike

Cell Phone Technician

724 satisfied customers

6+ Years Repair / Support / Troubleshooting / and Programming Experience

Kriptokrit

Kriptokrit

Cell Phone Tech.

582 satisfied customers

Over 6 years of experience in Electronics support service

Mr. Clark

Mr. Clark

Cell Phone Engineer

509 satisfied customers

Cell Phone Repair Business Owner & CIS Degree

Andy

Andy

Electronics & Computer Consultant

310 satisfied customers

11yrs exp. MS Electrical Engg. Design Engineer. SEO, Cust. support

< Previous | Next >

Related Cell Phones Questions
The battery go to below 50% by mid bay and then to 12% after
the battery go to below 50% by mid bay and then to 12% after that... then to dead.......plus it is now talking to me and pling with meis being hostile. … read more
Samuel White
Samuel White
191 satisfied customers
I think it is i6. Hard to charge battery. The charging goes
I think it is i6. Hard to charge battery. The charging goes on, off, on, off, etc. Sometimes it is corrected by detaching phone from cable and attaching it again. Could the solution be as simple as ge… read more
Samuel White
Samuel White
191 satisfied customers
My Mom's Verizon Flip Phone was frozen so I took the battery
My Mom's Verizon Flip Phone was frozen so I took the battery out and the model #SM-B311V. … read more
Samuel White
Samuel White
191 satisfied customers
Will not open, fully charged. How do I open to take battery
Will not open, fully charged. How do I open to take battery out & try restart. Fully charged last night, powered down unit & only white screen showing with U.S. Cellular showing … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,211 satisfied customers
How do I install a new battery in the back up unit in my
How do I install a new battery in the back up unit in my basement Jerome Kagan Hoiw do I install a new battery in the back up unit in my basement … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,109 satisfied customers
My remote on one of my uverse type stopped working. Battery
My remote on one of my uverse type stopped working. Battery relacement or re booting did not cure problem. Remote from 2nd tv does work on tv with broken remote (I do us tv remote to get pass set up i… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,211 satisfied customers
Where do i get a battery in minneapolis mn? 014598007995134.
started about a week ago.The screen is black, lights up in very limited fashion while it is plugged into the charger. But the screen goes black as soon as i unplug the charger. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,211 satisfied customers
Phone dead. bought new battery, charged it and installed
phone dead. bought new battery, charged it and installed it---no result, still dead phone. ??? … read more
Josh
Josh
It Support Specialist
Associate Degree
5,127 satisfied customers
My battery is going out, where can I purchase a new one.? It
My battery is going out, where can I purchase a new one.? … read more
Greg A.
Greg A.
Bachelor\u0027s Degree
37 satisfied customers
The battery died, ?? it's an old flip phone - no gadgets,
the battery was dead, I plugged it in and it said charging, when it said charge complete I unplugged it - n o light or anything, my question is can I just replace the battery and how much will it cost - I am a shut in old lady … read more
Russell H.
Russell H.
computer technology consultant
Vocational, Technical or Trade Scho
775 satisfied customers
My battery keeps going down even i'm not using it. what is
my battery keeps going down even i'm not using it. what is pulling it down? … read more
Josh
Josh
It Support Specialist
Associate Degree
5,127 satisfied customers
My LG Phone was shut off as battery was getting low. Plugged
My LG Phone was shut off as battery was getting low. Plugged it in to charge it, then got a message saying "downloading, do not unplug". I took the battery out and put it back in, and is charging norm… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,109 satisfied customers
Need to replace battery SCp-63LBPS ,5AAXBTO826GEA, phone
The Battery does not hold charge long . The Phone disconnects and takes a long time to start it up again or until plug to charge.. … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,109 satisfied customers
Lg sunset won't turn on. I took the battery out, held the
lg sunset won't turn on. I took the battery out, held the volume up button and power and kept holding for 6 seconds. The phone vibrated, but the screen remains black. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,127 satisfied customers
My battery completely died and won't charge. I have AT&T
my battery completely died and won't charge. I have AT&T service with straight talk but unable to purchase the same service . All straight talk phones at my local Walmart just carry Verizon. That serv… read more
Russell H.
Russell H.
computer technology consultant
Vocational, Technical or Trade Scho
775 satisfied customers
Can I buy a battery for Jitterbug in Oceanside, CA, No
can I buy a battery for Jitterbug in Oceanside, CA … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,109 satisfied customers
The battery won't hold a charge; it's dead before the day is
Hi Eric, The battery won't hold a charge; it's dead before the day is over, even after a full charge. It also registers/vacillates power percentage wildly in the car. Is this normal , do I need a batt… read more
Samuel White
Samuel White
191 satisfied customers
My battery will not hold a Charge, sung Jitterbug aT LEAST
My battery will not hold a Charge JA: What's the make/model of your device? How old is it? Customer: Sam sung Jitterbug aT LEAST 3-5 YRS OLD JA: How long has this been going on? What troubleshooting h… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x