How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Technician
Category: Cell Phones
Satisfied Customers: 37653
Experience:  Cell / Smart phone problem solver for over 15 years
32989067
Type Your Cell Phones Question Here...
Richard is online now
A new question is answered every 9 seconds

My Samsung galaxy s6 cannot send out text messages. I can

Customer Question

My Samsung galaxy s6 cannot send out text messages. I can receive them as well as make phone calls. The problem happened around midnight last night.
Submitted: 1 year ago.
Category: Cell Phones
Expert:  Richard replied 1 year ago.

Hi there Devin and welcome

Can you tell me what steps you have take to try to solve this please?

Customer: replied 1 year ago.
I have restarted the phone. Reset the message center number. Reset default on all apps.
Expert:  Richard replied 1 year ago.

Thanks

Whats the error you get when it fails to send?

Customer: replied 1 year ago.
The message pends for around 10 second then just says failure to send.
Expert:  Richard replied 1 year ago.

ok, can you go to Settings, Applications, swipe to the list All

Then locate Google Services Framework and press clear data

then restart the phone and tell me if it now sends please.

Customer: replied 1 year ago.
No sir that did not work when it restarted it came up with a message if I wanted to restart the process I shut down I said yes should I try again saying not now?
Expert:  Richard replied 1 year ago.

yes please

Customer: replied 1 year ago.
Still failed to send.
Expert:  Richard replied 1 year ago.

ok, can you go to settings, applications, all, locate messages and press on Clear Cache not data

Then restart the phone and tell me if it now sends please

Customer: replied 1 year ago.
Still failed.
Expert:  Richard replied 1 year ago.

ok, go to the play store and download handcent sms

Open it and tell me if with that you can text please

Customer: replied 1 year ago.
Failed to send
Expert:  Richard replied 1 year ago.

ok, we will have to reset the phone, it will remove all your data so backup any data first before doing this.

Then go to Settings, Backup and Reset

Then choose Factory Reset.

Once done, setup the phone again like when you first received it.

Tell me if it then sends.