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I have forgotten or when I updated my cell phone I cant

Customer Question
acces i cloud lock...
I have forgotten or when I updated my cell phone I cant acces i cloud lock
Submitted: 1 year ago.Category: Cell Phones
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Answered in 1 minute by:
3/24/2016
Cell Phone Technician: Jason Jones, Cell Phone Tech. replied 1 year ago
Jason Jones
Jason Jones, Cell Phone Tech.
Category: Cell Phones
Satisfied Customers: 17,402
Experience: 10 years of professional experience.
Verified

Hello,

I am the person that will be helping you today. In your case, you will need to reset your Apple ID password. Once that is reset, you can use the new reset password ***** unlock your phone.

Please, follow the instructions below:
- Click the following link: http://iforgot.apple.com/
- If you remember your Apple ID, enter it on the site and click Next. If you do not, click the "Forgot your Apple ID" link.
- Fill out all of the requested information on the resulting screens and continue.

Once all of the information is sent out, you will be given your Apple ID and be given the option to reset your password.

If all else fails, you can call them at: (800) MY-APPLE(###) ###-####

I look forward to your next message below or your rating on the top of this page (choosing of number of Stars and clicking the Submit button)

Please, do not forget to rate my help on this page.

Thank you again,
- Jason

P.S. If you do not know the answers to any of my questions or are confused about something, please let me know by replying on this page.

Ask Your Own Cell Phones Question
Cell Phone Technician: Jason Jones, Cell Phone Tech. replied 1 year ago

After updating, you may have an issue signing into your iCloud account. Please, follow the instructions below to solve your problem.

  1. Tap Skip This Step and complete the steps in the Setup Assistant.
  2. Tap Settings > iCloud.
  3. Scroll down and tap Sign Out. In iOS 7 or earlier, tap Delete Account.
  4. Enter your previous Apple ID and password ***** confirm that you want to sign out.
  5. After you sign out, you can sign in to iCloud with your current Apple ID.

If you do need to reset your password, you can do so by following the instructions at the following page: http://iforgot.apple.com

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Jason Jones
Jason Jones
Jason Jones, Cell Phone Tech.
Category: Cell Phones
Satisfied Customers: 17,402
17,402 Satisfied Customers
Experience: 10 years of professional experience.

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