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Richard
Richard, Technician
Category: Cell Phones
Satisfied Customers: 38369
Experience:  Cell / Smart phone problem solver for over 15 years
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I am unable to connect to a very strong Wi-Fi in my home.

Customer Question

I am unable to connect to a very strong Wi-Fi in my home. The password ***** set up does not allow me access. Is there a way to change it?
Submitted: 1 year ago.
Category: Cell Phones
Expert:  Richard replied 1 year ago.

Hi there and welcome

Can you tell me the make and model of your wifi router Kathleen?

and do you have a windows computer already connected to wifi?

Customer: replied 1 year ago.
are you talking about U10c022ac
Expert:  Richard replied 1 year ago.

I am referring to the make and model please of your wifi router.

And if you have a windows computer connected to the wifi.

I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.

Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.

I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.

Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.

If you want remote click get extra help. If not simply reply to me.

Thanks,

Richard

Customer: replied 1 year ago.
UBEE
Customer: replied 1 year ago.
All I'm seeing on the Router is UBEE U10c022
Expert:  Richard replied 1 year ago.

ok, and on the second question I have been asking

if you have a windows computer connected to the wifi.

Customer: replied 1 year ago.
I'm sorry Richard, how would I know that. My Macbook is connected to the same router.
Expert:  Richard replied 1 year ago.

ok, check on the Ubee box for a label and Wireless Key or Security Key

do you see this?

Customer: replied 1 year ago.
There is a label with several numbers, but none I can see as Wireless Key or Security Key. There is a number that is so small I can't even tell what it is.
Expert:  Richard replied 1 year ago.

ok, in Safari go to

http://192.168.0.1

If you see a loging screen enter user for both username and password

Click wireless and you see the password *****

Let me know the results please.

Customer: replied 1 year ago.
It shows the cable modem information and LOGIN. Do you wish me to click on the LOGIN indicator?
Expert:  Richard replied 1 year ago.

yes,

enter user for both username and password

Click wireless and you see the password *****

Let me know the results please.