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Hi there and welcome
Can you tell me please Chris the model of the phone?
You will have to reset the phone, it is the only way to remove the lock if you cannot unlock it. This will remove all data and return the phone to new, but you cannot avoid this sorry.
To do this
Power off the device and ensure it is not connected to any USB cables.At the same time, press and hold the following keys for 8 seconds:Power keyVolume down keyWhen the LG Logo is displayed, release and then immediately re-hold the Power key.When the 'FACTORY HARD RESET' screen displays, release the keys.Press the Power key to reset or one of the Volume keys to cancel.Press the Power key to confirm the reset. The reset will start immediately.
Then set it up like you did when you first received it.
Let me know the results please