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Pete, Electronic Engineer
Category: Cell Phones
Satisfied Customers: 17903
Experience:  Over 16 years of experience installing and repairing electronics.
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I can no longer receive e-mail on my phone. I receive the

Customer Question

I can no longer receive e-mail on my phone. I receive the "not up to date" error message. I received Error Code 80072FA8. Can you please help me fix this problem? Thank you.
Submitted: 1 year ago.
Category: Cell Phones
Expert:  Pete replied 1 year ago.

Hi there,

Customer: replied 1 year ago.
Hi can you please e-mail me the response to my question. I don't want to sign up for a 7day free trial I want to pay one time for your service. Thank you.
Customer: replied 1 year ago.
I did not receive a response to my question. Do you need more information to provide a response? My credit card was charged, and I assuming this was an error, since I did not receive a response. Please advise. Thank you.
Expert:  Pete replied 1 year ago.

Sorry, my previous reply seems not to have gone through.

Expert:  Pete replied 1 year ago.

The error code 80072FA8 means that there is a connection problem.

The most common cause of this error is a problem with the APN settings so we will start there:

  • First, please go to your phone and turn off your cellular data connection. Tap settings > mobile network/cellular > OFF.
  • With the data connection turned off, go to settings > Wi-Fi > find a local Wi-Fi connection and connect.
  • Once you are connected to the Wi-Fi, go to settings > emails + accounts > tap and hold the email you are trying to use > tap the sync option. If you see the words "attention required" at any point, let me know the details of that error.
  • Check your inbox for new emails and try to send an email from the current location. Let me know if it works?
Customer: replied 1 year ago.
Thanks for the response. I followed your instructions and now it indicates that my Yahoo Mail is not up-to-date. Any suggestions? Thank you.
Expert:  Pete replied 1 year ago.

If you are using the Yahoo Mail app and it is not up to date then you will need to download the latest version from the app store.

Expert:  Pete replied 1 year ago.

I see that you got past the first error ok.

Are you now fully updated?

Is there anything else I can do for you?

Expert:  Pete replied 1 year ago.

Hi, just checking in on your question. How did things turn out for you?

Expert:  Pete replied 1 year ago.

Don't forget to rate my help, it is how the site rewards me for my time...