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I can no longer receive e-mail on my phone. I receive the…

Customer Question
I can no longer receive...
I can no longer receive e-mail on my phone. I receive the "not up to date" error message. I received Error Code 80072FA8. Can you please help me fix this problem? Thank you.
Submitted: 2 years ago.Category: Cell Phones
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Answered in 4 hours by:
3/2/2016
Cell Phone Technician: Pete, Electronic Engineer replied 2 years ago
Pete
Pete, Electronic Engineer
Category: Cell Phones
Satisfied Customers: 20,614
Experience: Over 16 years of experience installing and repairing electronics.
Verified

Hi there,

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Customer reply replied 2 years ago
Hi can you please e-mail me the response to my question. I don't want to sign up for a 7day free trial I want to pay one time for your service. Thank you.
Customer reply replied 2 years ago
I did not receive a response to my question. Do you need more information to provide a response? My credit card was charged, and I assuming this was an error, since I did not receive a response. Please advise. Thank you.
Cell Phone Technician: Pete, Electronic Engineer replied 2 years ago

Sorry, my previous reply seems not to have gone through.

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Cell Phone Technician: Pete, Electronic Engineer replied 2 years ago

The error code 80072FA8 means that there is a connection problem.

The most common cause of this error is a problem with the APN settings so we will start there:

  • First, please go to your phone and turn off your cellular data connection. Tap settings > mobile network/cellular > OFF.
  • With the data connection turned off, go to settings > Wi-Fi > find a local Wi-Fi connection and connect.
  • Once you are connected to the Wi-Fi, go to settings > emails + accounts > tap and hold the email you are trying to use > tap the sync option. If you see the words "attention required" at any point, let me know the details of that error.
  • Check your inbox for new emails and try to send an email from the current location. Let me know if it works?
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Customer reply replied 2 years ago
Thanks for the response. I followed your instructions and now it indicates that my Yahoo Mail is not up-to-date. Any suggestions? Thank you.
Cell Phone Technician: Pete, Electronic Engineer replied 2 years ago

If you are using the Yahoo Mail app and it is not up to date then you will need to download the latest version from the app store.

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Cell Phone Technician: Pete, Electronic Engineer replied 2 years ago

I see that you got past the first error ok.

Are you now fully updated?

Is there anything else I can do for you?

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Cell Phone Technician: Pete, Electronic Engineer replied 2 years ago

Hi, just checking in on your question. How did things turn out for you?

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Cell Phone Technician: Pete, Electronic Engineer replied 2 years ago

Don't forget to rate my help, it is how the site rewards me for my time...

Thanks!

Pete.

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