Cell Phones

Ask a Cell Phones Question, Get an Answer ASAP!

Ask an Expert,
Get an Answer ASAP!

Cell Phones

My phone randomly shut off and won't turn back on. It's

Customer Question
fully charged as well. Is...
My phone randomly shut off and won't turn back on. It's fully charged as well. Is there a way to reboot it to where is was about 3 days ago?
Submitted: 1 year ago.Category: Cell Phones
Show More
Show Less
Ask Your Own Cell Phones Question
Answered in 1 hour by:
2/26/2016
Cell Phone Technician: Randy***** CellTech, Cell Phone Technician replied 1 year ago
Randy***** CellTech
Randy***** CellTech, Cell Phone Technician
Category: Cell Phones
Satisfied Customers: 10,113
Experience: Cell Phone Expert
Verified

Hi,

My name is ***** ***** certified professional with over 10 years experience. I will be glad to assist you with this.

I am sorry to hear that you are having this issue.

You will need to determine if this is a firmware or hardware issue.

  • If it is a hardware issue then the only option will be to get it repaired at an Apple store or smartphone repair center. If the iPhone is less than 12 months old you can get this done under the Apple warranty.
  • The only option to rule out the firmware in the iPhone will be a factory restore.
  • The process for restoring an iPhone begins by wiping the iPhone, which puts it into the same clean state it was when you first got it out of the box.
  • Please follow these steps,

  • Connect the USB cable to the iPhone, but leave the other end of the cable disconnected from your computer's USB port.
  • press and hold the Sleep/Wake and Home buttons at the same time.
  • When the device turns off, release the Sleep/Wake and Home buttons.
  • While pressing and holding the Home button, connect the USB cable to the computer. The device should turn on.
  • Continue holding the Home button until you see the "Connect to iTunes" screen.
  • When this screen appears you can release the Home button:

Then use iTunes to restore the iPhone.

Ask Your Own Cell Phones Question
Cell Phone Technician: Randy***** CellTech, Cell Phone Technician replied 1 year ago

Let me know if this does not work and we can try another solution.

Please reply and let me know if you need any other assistance or if everything is good, take a moment to rate my service by choosing one of the stars at the top, then click submit.

Thank you very much!

Ask Your Own Cell Phones Question
Ask Randy***** CellTech Your Own Question
Randy***** CellTech
Randy***** CellTech
Randy***** CellTech, Cell Phone Technician
Category: Cell Phones
Satisfied Customers: 10,113
10,113 Satisfied Customers
Experience: Cell Phone Expert

Randy***** CellTech is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Eric

Eric

Android Expert

1,275 satisfied customers

3 Years as an Android Developer, Complete detailed knowlege of all Android Devices and the OS itself

Richard S.

Richard S.

Accounts and Device Specialist

2,077 satisfied customers

5 years working with major US carriers in billing, contracts, devices and network

Daniel P.

Daniel P.

Wireless Consultant

1,915 satisfied customers

Extensive experience with AT&T and Alltel/Verizon in areas of tech support and consulting!

Mike

Mike

Cell Phone Technician

724 satisfied customers

6+ Years Repair / Support / Troubleshooting / and Programming Experience

Kriptokrit

Kriptokrit

Cell Phone Tech.

582 satisfied customers

Over 6 years of experience in Electronics support service

Mr. Clark

Mr. Clark

Cell Phone Engineer

509 satisfied customers

Cell Phone Repair Business Owner & CIS Degree

Andy

Andy

Electronics & Computer Consultant

310 satisfied customers

11yrs exp. MS Electrical Engg. Design Engineer. SEO, Cust. support

< Previous | Next >

Related Cell Phones Questions
I want to recharge my wife's mobile by visa card but can't
i want to recharge my wife's mobile by visa card but can't do it . her number is***** … read more
Harry
Harry
536 satisfied customers
Doro 8030 how do i delete a tfn nr? Dorotea 8030. Nothing.
Doro 8030 how do i delete a tfn nr? JA: What's the brand and model of your product? Customer: Dorotea 8030 JA: What have you tried so far? Customer: Nothing JA: Anything else you want the Electronics … read more
Mike Taylor
Mike Taylor
40 satisfied customers
How do I register a new phone and phone number? I no longer
I no longer have a smart phone. It is a flip phone. … read more
Harry
Harry
536 satisfied customers
I have run out of time on my phone & not sure what to do.
I have run out of time on my phone & not sure what to do … read more
Harry
Harry
536 satisfied customers
I am trying to set up an older printer HP7410. It is asking
I am trying to set up an older printer HP7410. It is asking for WEP code. I could not find this on my router. … read more
Jason Jones
Jason Jones
AAS Information Technology
6,320 satisfied customers
Error code 8722 per log in not able to call or text.
error code 8722 per log in not able to call or text … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,281 satisfied customers
I can call out but when answering an incoming call there is
I can call out but when answering an incoming call there is no one on the other end. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,281 satisfied customers
We have lost our Wi-Fi connection. ATT. To get on my note
We have lost our Wi-Fi connection JA: Who makes your router? Customer: ATT JA: What have you tried so far? Customer: To get on my note book JA: Anything else you want the Network Expert to know before… read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
70 satisfied customers
My cell phone will not connect to my Uverse wifi. ATT704.
my cell phone will not connect to my Uverse wifi. ATT704 … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
70 satisfied customers
Well i can't call anyone as it keeps going to the phone but
Well i can't call anyone as it keeps going to the green phone but won't ring … read more
Chris Lindsey
Chris Lindsey
IT University
154 satisfied customers
I want to add minutes can you help me. It says LG. I am not
I am not sure you long last time you put it on for me … read more
Harry
Harry
536 satisfied customers
Cant connect to my wifi, have used the password Ive always
cant connect to my wifi, have used the password ***** always used that is on the modem but it says its not correct … read more
Jason Jones
Jason Jones
AAS Information Technology
6,320 satisfied customers
I need to unlock the phone that I bought in America as I am
I need to unlock the phone that I bought in America as I am back in australia … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,124 satisfied customers
Motorola sliver keeps disconnecting/reconnecting with my
Motorola sliver keeps disconnecting/reconnecting with my iPhone 6s … read more
Mike Taylor
Mike Taylor
40 satisfied customers
You took money from my bank account 6 DAYS AGO, but service
You took money from my bank account 6 DAYS AGO, but service has not been restored!!!!!!!!!!!!!! I am soooooooooooooooooooooo angry with you incompetent thieves. Turn it on NOW!!!!!!!!!! NOt in 6 more … read more
Mike Taylor
Mike Taylor
40 satisfied customers
I am having trouble adding air time. I have followed all the
I am having trouble adding air time. I have followed all the direction given to me by technical support. … read more
Mike Taylor
Mike Taylor
40 satisfied customers
I send an e-mail, but my reciplicant does not receive it.
I send an e-mail, but my reciplicant does not receive it. … read more
Mike Taylor
Mike Taylor
40 satisfied customers
I'm not sure if you can help I hope so my son been missing
I'm not sure if you can help I hope so my son been missing since yesterday need to see if you can pinpoint where is phone was used last and what day he wont answer his phone sub zero weather trying to… read more
Mike Taylor
Mike Taylor
40 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x