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Pete, Electronic Engineer
Category: Cell Phones
Satisfied Customers: 17913
Experience:  Over 16 years of experience installing and repairing electronics.
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Name is ***** *****
, someone was playing with my phone

Customer Question

name is ***** *****
JA: Thanks. Can you give me any more details about your issue?
Customer: someone was playing with my phone and they hit the factory data reset option it is a Samsung s4 mini
JA: OK got it. Last thing — Cell Phone Technicians generally expect a deposit of about $18 to help with your type of question (you only pay if satisfied). Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 1 year ago.
Category: Cell Phones
Expert:  Pete replied 1 year ago.

Hi there,

If the phone has been reset to its factory settings then the only way to get your data back again is from a recent backup.

Customer: replied 1 year ago.
My recent backup is corrupted hence I was asking for an alternative solution. You have not assisted me in resolving my problem.
Customer: replied 1 year ago.
Please provide a refund
Customer: replied 1 year ago.
Kindly acknowledge
Expert:  Pete replied 1 year ago.

I am a user of this site just like you.

To request a refund, please contact customer services, or***@******.***