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Richard
Richard, Technician
Category: Cell Phones
Satisfied Customers: 38517
Experience:  Cell / Smart phone problem solver for over 15 years
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How to get deleted messages back

Customer Question

How to get deleted messages back
Submitted: 1 year ago.
Category: Cell Phones
Expert:  Richard replied 1 year ago.

Hi there and welcome

First, can you tell me please if you ever backed up the iPhone with iTunes on your computer?

Please let me know.

Customer: replied 1 year ago.
Verizon cload the info was down loaded phone then I found on this iPad. But no messages
Expert:  Richard replied 1 year ago.

ok, Verizon cloud will not help as when you delete it on the phone it deletes it on the cloud

But what I am asking Kevin is if you ever backed up the iPhone with iTunes on your computer?

Customer: replied 1 year ago.
I would like to get photos back that where deleted.
Customer: replied 1 year ago.
Messages to.
Expert:  Richard replied 1 year ago.

Kevin, are you able to reply to my question?

Customer: replied 1 year ago.
No phone here sorry
Expert:  Richard replied 1 year ago.

ok Kevin, I keep repeating the same question to you but you keep ignoring it...

Until you answer it we cannot proceed.

Customer: replied 1 year ago.
No phone here
Customer: replied 1 year ago.
No. Haven't to itunes
Expert:  Richard replied 1 year ago.

ok, thank you for replying to the question.

Can you do the following

1. Login to https://icloud.com with your Apple ID and password

2. Click on Text Messages (if it isn't there your messages haven't been backed up).

3. If it is there searched the messages to find the ones you need.

4. Now go to your iPhone and choose Settings, iCloud on your iPhone.

5. Turn off Text Messages (or ensure it is turned off). I know this sounds counter-intuitive but stay with me people.

6. You'll see a pop-up. Select: 'Keep on My iPhone'.

7. Now turn back on text messages.

8. Tap 'Merge', and wait. After a few minutes the deleted text messages should appear back on your iPhone.

Let me know the results.

Customer: replied 1 year ago.
Thank you. ***** do that from laptop. Or my iPad. Or just on iPhone the(###) ###-####phone where they where deletd from
Expert:  Richard replied 1 year ago.

Its best to do it from your Laptop

Customer: replied 1 year ago.
Google or. Threw itunes
Expert:  Richard replied 1 year ago.

sorry, I do not understand your message.

Customer: replied 1 year ago.
That web cload web page do I have to go threw itunes
Expert:  Richard replied 1 year ago.

no, you go through your web browser, its a standard web page.

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

Customer: replied 1 year ago.
Can u put on this iPad. Where all the message history is.
Expert:  Richard replied 1 year ago.

You do this via your computer, via the web browser.

Please take the time and carefully go through the instructions I typed out for you.