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My name is ***** ***** my issue is that my iPhone does not…

Customer Question
Hi, my name is...

Hi, my name is ***** ***** my issue is that my iPhone does not recognize my printer. I used to be able to.

Technician's Assistant: Thanks. Can you give me any more details about your issue?

My Printer is an EPSON WF2650

Technician's Assistant: OK got it. Last thing — JustAnswer charges a fee (generally around $18) to post your type of question to Cell Phones Experts (you only pay if satisfied). There are a couple customers ahead of you. We can help you for less if you're not in a rush. Are you willing to wait a bit?

Yes

Submitted: 2 years ago.Category: Cell Phones
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Answered in 53 minutes by:
1/19/2016
Cell Phone Technician: Josh, Technician replied 2 years ago
Josh
Josh, Technician
Category: Cell Phones
Satisfied Customers: 22,192
Experience: Cell phone expert
Verified

Hi,

Is the printer connected to Wi-Fi?

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Customer reply replied 2 years ago
Yez
Cell Phone Technician: Josh, Technician replied 2 years ago

And your iPhone is connected via Wi-Fi?

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Cell Phone Technician: Josh, Technician replied 2 years ago

Great. How do you attempt to search for the printer?

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Customer reply replied 2 years ago
It says no Air Print printer found.
Cell Phone Technician: Josh, Technician replied 2 years ago

Is your iPhone running the latest version of iOS?

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Customer reply replied 2 years ago
I press on the printer on my iPhone and it serches for the printer but does not find it. It used to find it before.
Cell Phone Technician: Josh, Technician replied 2 years ago

How long ago did it stop?

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Customer reply replied 2 years ago
I'm not sure when it stopped, I don't use it regularly. I have attended it a couple of times I'm the last two weeks but get the same result.
Customer reply replied 2 years ago
No, I have not updated my phone because I don't have enough memory
Cell Phone Technician: Josh, Technician replied 2 years ago

If you haven't updated your phone then that is the issue. AirPrint requires the latest iOS to work properly.

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Customer reply replied 2 years ago
I don't have enough storage to do so. I will have to see what I can do. Thank you!
Cell Phone Technician: Josh, Technician replied 2 years ago

You're welcome!

Please take a minute and use the rating system to rate our session as EXCELLENT, GOOD, or OK and press Submit so I am credited with helping you.

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Customer reply replied 2 years ago
I will need to see if updating my iPhone solves the problem, if not I will need further help.
Cell Phone Technician: Josh, Technician replied 2 years ago

You can still come back after rating our session.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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