How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John T. F. Your Own Question
John T. F.
John T. F., Mac Druid
Category: Cell Phones
Satisfied Customers: 3049
Experience:  20+Yrs in the computer/electronics service industry
Type Your Cell Phones Question Here...
John T. F. is online now
A new question is answered every 9 seconds

I dropped my phone and it shut off I try starting it and it

Customer Question

i dropped my phone and it shut off
I try starting it and it just restarts doesn't turn on
what do I do
Submitted: 1 year ago.
Category: Cell Phones
Customer: replied 1 year ago.
it only turns on while charging but not all the way on
just the white page with a black apple keeps reappearing
Expert:  John T. F. replied 1 year ago.


How do you normally back up this iPhone?



Customer: replied 1 year ago.
Expert:  John T. F. replied 1 year ago.


Make sure you have downloaded and installed the latest version of iTunes on your computer before attempting this:

(Mac users can run System Preferences > Software Update (or “Apple Store” for OS X 10.9 users) > Check now to get the latest version for their system in most cases.)

Disconnect all cables from your Apple device.

Open iTunes on the computer

Turn off the device (press the sleep/wake button on the top until the device completely shuts off).

Press and hold the Home button. While holding the Home button, connect your device to the computer running iTunes. (If your device doesn't turn on automatically, turn it on.)

Continue holding the Home button until you see the Connect to iTunes screen.

iTunes will alert you that it has detected a device in recovery mode. Click OK, then restore the device.

It may ask whether you wish to restore a backup from iTunes or from iCloud, you should choose iTunes in this case.

As long as there is no physical damage then this should get you back up and running again. If it fails with an error then the iPhone will likely require repair.


Customer: replied 1 year ago.
My phone shows to connect to iTunes while it's plugged into the power outlet. The computers don't read my phone.
Expert:  John T. F. replied 1 year ago.

I'm sorry but I have been sick the last few days. Do you still need help with this?