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Cell Phones

Im trying to see my husbands phone but he has a pin number

Customer Question
Customer: im trying to see...
Customer: im trying to see my husbands phone but he has a pin number that I don't know can you help me get that pin number
JA: Thanks. Can you give me any more details about your issue?
Customer: i want to see all his messages and calls
JA: OK got it. Last thing — Cell Phone Technicians generally expect a deposit of about $18 to help with your type of question (you only pay if satisfied). Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 1 year ago.Category: Cell Phones
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Answered in 17 minutes by:
1/14/2016
Cell Phone Technician: Jason Jones, Cell Phone Tech. replied 1 year ago
Jason Jones
Jason Jones, Cell Phone Tech.
Category: Cell Phones
Satisfied Customers: 16,917
Experience: 10 years of professional experience.
Verified

Hello,

I am the person that will be helping you today. I will need the answers to a few questions before I begin. Thank you in advance for taking the time to answer my questions.

My Questions:

1) What is the brand and model name of the phone?

2) Is your husband able to make calls on the phone?

3) When is the last time that your husband was able to sign into the phone before forgetting his pin?

I will be standing by.

Thank you,
Jason

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Customer reply replied 1 year ago
Samsung Galaxy
Yes
last night
Cell Phone Technician: Jason Jones, Cell Phone Tech. replied 1 year ago

Thank you for the update. After the pin is lost, there is no way to recover it. You must reset the phone, which means all data on the phone will be erased. Will that option suffice for you? If so, let me know and I will start putting together the instructions for you.

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Customer reply replied 1 year ago
No thank you
Cell Phone Technician: Jason Jones, Cell Phone Tech. replied 1 year ago

At the unlock screen, do you see an option to unlock it with your Google Account? If so, you can simply enter the Google/Gmail account information and sign in.

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Customer reply replied 1 year ago
No thanks
Cell Phone Technician: Jason Jones, Cell Phone Tech. replied 1 year ago

No thanks? Okay. I didn't suggest anything to you in my last post. I asked if it is asking for a google account. If so, you can just ask your husband to sign into his account.

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Customer reply replied 1 year ago
Forget it thanks
Cell Phone Technician: Jason Jones, Cell Phone Tech. replied 1 year ago

You are super welcome.

Thank you for your time, the chance to work with you, and for the update.

I am a member of all computer, networking, and cell phone categories. If you ever need anything else, please let me know.

I'm online most hours of the day and only a brief time away.

-Jason

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Jason Jones
Jason Jones
Jason Jones, Cell Phone Tech.
Category: Cell Phones
Satisfied Customers: 16,917
16,917 Satisfied Customers
Experience: 10 years of professional experience.

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