How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Eric Your Own Question
Eric, Android Expert
Category: Cell Phones
Satisfied Customers: 1257
Experience:  3 Years as an Android Developer, Complete detailed knowlege of all Android Devices and the OS itself
Type Your Cell Phones Question Here...
Eric is online now
A new question is answered every 9 seconds

I purchased a IPhone 6 plus on 12/16/2015. I am not able to

Customer Question

I purchased a IPhone 6 plus on 12/16/2015. I am not able to use it, as it locks up after 30 minutes. I have been back to the store several times to no avail. I have taken the phone to the Apple Store and received a new phone 12/21/2015. The same thing is happening. What can be done about this??????
Submitted: 1 year ago.
Category: Cell Phones
Expert:  Richard replied 1 year ago.

Hi there and welcome

When you say it locks up, what exactly happens Jeanne? It becomes un responsive? And how do you get it going again?