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Richard
Richard, Technician
Category: Cell Phones
Satisfied Customers: 36607
Experience:  Cell / Smart phone problem solver for over 15 years
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A message was sent to my flip phone. It is not a "smart

Customer Question

a message was sent to my flip phone. It is not a "smart phone" and I cannot tap and get the info.
Submitted: 1 year ago.
Category: Cell Phones
Expert:  Richard replied 1 year ago.

Hi there and welcome

Can you tell me the make and model of the hone, and is it only this one message that you cannot access? Or any messages?

Thank you

Customer: replied 1 year ago.
When you say "tap" I cannot do that.
Expert:  Richard replied 1 year ago.

ok, is it doing it only for one message or all messages?

And whats the make and model of the phone?

Customer: replied 1 year ago.
I need to get this info to the lender in 2 hours. Exact date of foreclosure*****Denver, CO 80220 Wells Fargo held the mortgage and I tried 5 times to modify the loan. 2008 I believe or 2009
Expert:  Richard replied 1 year ago.

ok, I keep asking for information, but you are not replying to it....

I will try again.

Can you tell me the make and model of the hone, and is it only this one message that you cannot access? Or any messages?

Customer: replied 1 year ago.
The cell phone is a Cricket LG. I can get texts but I cannot tap to retrieve info. So I get texts without asking for a "tap" and can send texts
Expert:  Richard replied 1 year ago.

Thanks

Can you remove the battery from the phone and wait 5 minutes.

Then put the battery back in the phone, turn it on and tell me if you can now access the text messages please.

Customer: replied 1 year ago.
No! That will not access "tap" info
Expert:  Richard replied 1 year ago.

you did not wait the 5 minutes... or you did not do the instructions?

Customer: replied 1 year ago.
I do not know how to remove the battery. I have never never never been able to tap for answers!!!!!!!!!!!!!!!!!!!!!!
Expert:  Richard replied 1 year ago.

of you tell me the model I can tell you how. This is why I have been asking for it.

Customer: replied 1 year ago.
i already told you the model cricket LG
Expert:  Richard replied 1 year ago.

That is not a model, Cricket is a telephone company and LG is the company that made the phone, I will need the actual model of it please.

Customer: replied 1 year ago.
i do not know the model
Expert:  Richard replied 1 year ago.

ok, look at the back of the phone, you will be able to remove the battery from it, you did this when you first received it. There will be a way to take the back off for this.

Customer: replied 1 year ago.
I am having trouble. I am a senior citizen. The man who sold me the phone helped me with it. So did my daughter who is not available. Why can't I just get a phone call?
Customer: replied 1 year ago.
When I have never been able to tap why would removing the battery help?
Expert:  Richard replied 1 year ago.

Your payment is not clearing for a phone call, but I would be telling you over the phone to do the same thing.

I need you please to remove the battery from the phone.