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A message was sent to my flip phone. It is not a "smart

Customer Question
phone" and I cannot tap...
a message was sent to my flip phone. It is not a "smart phone" and I cannot tap and get the info.
Submitted: 2 years ago.Category: Cell Phones
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12/21/2015
Cell Phone Technician: Richard, Technician replied 2 years ago
Richard
Richard, Technician
Category: Cell Phones
Satisfied Customers: 40,973
Experience: Cell / Smart phone problem solver for over 15 years
Verified

Hi there and welcome

Can you tell me the make and model of the hone, and is it only this one message that you cannot access? Or any messages?

Thank you

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Customer reply replied 2 years ago
When you say "tap" I cannot do that.
Cell Phone Technician: Richard, Technician replied 2 years ago

ok, is it doing it only for one message or all messages?

And whats the make and model of the phone?

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Customer reply replied 2 years ago
I need to get this info to the lender in 2 hours. Exact date of foreclosure*****Denver, CO 80220 Wells Fargo held the mortgage and I tried 5 times to modify the loan. 2008 I believe or 2009
Cell Phone Technician: Richard, Technician replied 2 years ago

ok, I keep asking for information, but you are not replying to it....

I will try again.

Can you tell me the make and model of the hone, and is it only this one message that you cannot access? Or any messages?

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Customer reply replied 2 years ago
The cell phone is a Cricket LG. I can get texts but I cannot tap to retrieve info. So I get texts without asking for a "tap" and can send texts
Cell Phone Technician: Richard, Technician replied 2 years ago

Thanks

Can you remove the battery from the phone and wait 5 minutes.

Then put the battery back in the phone, turn it on and tell me if you can now access the text messages please.

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Customer reply replied 2 years ago
No! That will not access "tap" info
Cell Phone Technician: Richard, Technician replied 2 years ago

you did not wait the 5 minutes... or you did not do the instructions?

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Customer reply replied 2 years ago
I do not know how to remove the battery. I have never never never been able to tap for answers!!!!!!!!!!!!!!!!!!!!!!
Cell Phone Technician: Richard, Technician replied 2 years ago

of you tell me the model I can tell you how. This is why I have been asking for it.

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Customer reply replied 2 years ago
i already told you the model cricket LG
Cell Phone Technician: Richard, Technician replied 2 years ago

That is not a model, Cricket is a telephone company and LG is the company that made the phone, I will need the actual model of it please.

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Customer reply replied 2 years ago
i do not know the model
Cell Phone Technician: Richard, Technician replied 2 years ago

ok, look at the back of the phone, you will be able to remove the battery from it, you did this when you first received it. There will be a way to take the back off for this.

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Customer reply replied 2 years ago
I am having trouble. I am a senior citizen. The man who sold me the phone helped me with it. So did my daughter who is not available. Why can't I just get a phone call?
Customer reply replied 2 years ago
When I have never been able to tap why would removing the battery help?
Cell Phone Technician: Richard, Technician replied 2 years ago

Your payment is not clearing for a phone call, but I would be telling you over the phone to do the same thing.

I need you please to remove the battery from the phone.

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Richard
Richard
Richard, Technician
Category: Cell Phones
Satisfied Customers: 40,973
40,973 Satisfied Customers
Experience: Cell / Smart phone problem solver for over 15 years

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