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My name is ***** ***** certified professional with over 10 years experience. I will be glad to assist you with this.
I am sorry to hear that you are having this issue.What is the brand/model of your phone please?
Okay, thank you.
Have you reset the phone or have any changes been made to the phone since you last knew of the videos being in the gallery on the phone?
I am not sure of the cost, I only do the tech support. Sorry about that.
Yes, the additional service does cost extra.
Okay. Yes, this page will be open. There will be a link in your email and you can also bookmark on your computer desktop.
okay, no problem.
Hi, were you able to find the videos in the gallery instructions that I sent earlier?
Hi there and welcome Geraldine.
Do you still require assistance with this?
Please let me know