How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Pete Your Own Question
Pete, Electronic Engineer
Category: Cell Phones
Satisfied Customers: 17323
Experience:  Over 16 years of experience installing and repairing electronics.
Type Your Cell Phones Question Here...
Pete is online now
A new question is answered every 9 seconds

My lg keep showing error 24 an error11

Customer Question

my lg keep showing error 24 an error11
Submitted: 1 year ago.
Category: Cell Phones
Expert:  Pete replied 1 year ago.

Hi Gerry,

This is a Play Store error.

To fix this you will need a rooted device which you most probably will have if you are seeing this error. This fix means you will lose all the saved data you have for this app.

You will also need a file explorer with root access such as ES File Explorer.

  • Open your File Explorer
  • Navigate to /data/data
  • Look for the name of the package you are trying to install.
  • If you do not know the name of the package you are trying to install then do a search for it on the Play Store and the package name comes right at the end of the url
  • Select the folder and delete it completely
  • Reboot your device and try to install from the Play Store again.