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Russell H.
Russell H., Service Tech
Category: Cell Phones
Satisfied Customers: 11059
Experience:  8+ years of professional experience
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My husband has a facebook account on s cell phone.. account

Customer Question

My husband has a facebook account on his cell phone.. account # ***** xxxxxxx...he has been unable to get connected to facebook. he can use his messenger....please help. he has cancer and so enjoys his facebook. I ask this question yesterday
but still haven't gotten an answer. send answer to***@******.***
Submitted: 2 years ago.
Category: Cell Phones
Expert:  Russell H. replied 2 years ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

Has he tried to log on to Facebook again? He may have been logged out, perhaps.

Is there a problem with the way his Facebook app, on the cell phone, responds when he tries to use it?

What cell phone does he have, by maker and model # ?

Customer: replied 2 years ago.
When he tries to log in after entering his password ***** says connection lost.
Customer: replied 2 years ago.
Galaxy 5 samsung
Customer: replied 2 years ago.
Still waiting for an answer
Expert:  Russell H. replied 2 years ago.

If he knows how to delete the Facebook app (or, icon, or link) and then re-load it again, that's the right thing to try.

Customer: replied 2 years ago.
Tried that
Expert:  Russell H. replied 2 years ago.

It may be difficult, but to make sure the account is in good status, you might want to try logging in to it using a computer, or in other words, log in on a different device to check the account status.

Customer: replied 2 years ago.
I have no idea how to do that
Expert:  Russell H. replied 2 years ago.

Go to a computer with an internet connection.

Start a web browser program (Internet Explorer, or Mozilla Firefox, or other programs of similar type, are all web browsers.)

Enter, in the Address field (not the Search field!) the address:

and press the RETURN key on the keyboard, once.

Then enter the username of the Facebook account.

Then enter the password ***** the Facebook account (both of those into appropriate fields on the web page, for logging into or signing into your Facebook account.)

Then try to sign in, log in, by submitting the username and password.

See if that allows access to the Facebook account. If it does, the account status is not the problem.