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Richard, Technician
Category: Cell Phones
Satisfied Customers: 36826
Experience:  Cell / Smart phone problem solver for over 15 years
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My Samsung Galaxy S6 freezes and I cannot make calls, send

Customer Question

My Samsung Galaxy S6 freezes and I cannot make calls, send and read text messages or emails. What do I do to resolve this issue, please?
Submitted: 1 year ago.
Category: Cell Phones
Expert:  Richard replied 1 year ago.

Hi there and welcome

Can you hold the power button down for 60 seconds then release.

If it then powers off, then turn it on and tell me if it now operates correctly please.

Customer: replied 1 year ago.
It didn’t power off. Of course, I did exactly what suggested even before I contacted you for a solution. Now $13 paid for service not rendered or unsatisfactory service rendered.
Expert:  Richard replied 1 year ago.

ok... sorry you did not indicated what you have already tried.

Can you tell me what you have already done then please so I don't go over this again with you ass nothing was mentioned? And please note we are not yet completed here.... so if you can please reply, that would be appreciated. Thank you

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