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Randy***** CellTech
Randy***** CellTech, Cell Phone Technician
Category: Cell Phones
Satisfied Customers: 9794
Experience:  Cell Phone Expert
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I broke my phone and when i got it back it says "iphone is

Customer Question

i broke my phone and when i got it back it says "iphone is disabled please connec to itunes" and when i ty to connect to itunes i have to use the phone to sync it and do anything. i need to know how to unlock it
Submitted: 2 years ago.
Category: Cell Phones
Expert:  Randy***** CellTech replied 2 years ago.

My name is ***** ***** certified professional with over 10 years experience. I will be glad to assist you with this. .
I am sorry to hear that you are having this issue.

Do you have a computer that you can use to connect the iPhone to with the USB cable that charges the iPhone?

Customer: replied 2 years ago.
Expert:  Randy***** CellTech replied 2 years ago.

Okay, thank you. Download the latest version of iTunes to the computer, then follow these steps,

>>>click here for iTunes download <<<

  • Connect the USB cable to the iPhone but leave the other end of the cable disconnected from your computer's USB port.
  • press and hold the Sleep/Wake and Home buttons at the same time.
  • When the device turns off, release the Sleep/Wake and Home buttons.
  • While pressing and holding the Home button, connect the USB cable to the computer. The device should turn on.
  • Continue holding the Home button until you see the "Connect to iTunes" screen.
  • When this screen appears you can release the Home button:
  • Then use iTunes to restore the iPhone.