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s_feehan, Lead Technician
Category: Cell Phones
Satisfied Customers: 302
Experience:  Teardowns/rebuilds of iPhone 4, 5, Samsung Galaxy S Series, and several Motorola phones
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I have an iphone 5c which has a passcode and icloud

Customer Question

I have an iphone 5c which has a passcode and icloud activation lock on it can you help?
Submitted: 1 year ago.
Category: Cell Phones
Expert:  s_feehan replied 1 year ago.

Hello, before we begin, I need to verify you are the original owner of this iPhone, if you are not, and you've purchased it second hand or was given as a gift, we will need to get in contact with the original purchaser as they will need to verify "Ownership" to Apple to allow a reset code to be sent to this phone... Afterwards we can continue... Thanks.

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