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Randy***** CellTech
Randy***** CellTech, Cell Phone Technician
Category: Cell Phones
Satisfied Customers: 9767
Experience:  Cell Phone Expert
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I need to delete text story from my bill

Customer Question

I need to delete text history from my bill
Submitted: 1 year ago.
Category: Cell Phones
Expert:  Randy***** CellTech replied 1 year ago.

Hi,
My name is ***** ***** certified professional with over 10 years experience. I will be glad to assist you with this. .
I am sorry to hear that you are having this issue. Unfortunately, most sell cellular providers have strict rules in place regarding this. However I can check on this for you and find out if it is possible. Which cell company do you use? Are you the primary name on the account ?

Customer: replied 1 year ago.
Att and yes I'm primary
Expert:  Randy***** CellTech replied 1 year ago.

okay, thank you. Unfortunately, that is not possible with AT&T. The issue is that the online system is set up to reflect the records AT&T has on file. To erase the online content would be like erasing AT&T records. By law they must keep at least 6 months on record.

Customer: replied 1 year ago.
Can they do it if I contact them
Expert:  Randy***** CellTech replied 1 year ago.

No, unfortunately they cant remove them. AT&T keeps here records on file longer than any other cell company and will not remove them under any condition. The only thing that you can do at this point will be to request paperless billing. That will stop them from sending a printout to your mailing address, however the records will still be available online at MyATT.com

Customer: replied 1 year ago.
Boo!!!
Expert:  Randy***** CellTech replied 1 year ago.

I am sorry about that, I wish it were better news.

Please let me know if you need any other assistance.
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Thank you very much!