How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Greg A. Your Own Question
Greg A.
Greg A., Engineer
Category: Cell Phones
Satisfied Customers: 8933
Experience:  Engineer / Consultant
Type Your Cell Phones Question Here...
Greg A. is online now
A new question is answered every 9 seconds

I droped my phone really hard phone had went out and never

Customer Question

i droped my phone really hard phone had went out and never came back to life which is really crazy because there is no outside damage to phone.
Submitted: 2 years ago.
Category: Cell Phones
Expert:  Greg A. replied 2 years ago.

Hello & Welcome to Just Answer,

Sorry to hear of the incident with your phone.

May I ask:

1) The Model of your phone?

2) The AGE of the phone?

3) If you have ANY kind of "protection plan" for the phone?

I only ask because it is possible that there can be internal damage that can not be seen from the outside, that would keep the phone from operating. If you are handy and can get the case open, you MAY be able to find a loose cable or other part - that can be reconnected and allow the unit to function properly.

But if you do have some kind of protection plan (often called "drop & spill" protection), you may be able to get the device replaced at little or no cost. These plans are usually available at the time and place of purchase - for just a small extra cost, and can be "worth the price" for incidents just like this one.

Please let me know what you find or if you have any more questions.

Thanks, ***** *****