How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Randy***** CellTech Your Own Question
Randy***** CellTech
Randy***** CellTech, Cell Phone Technician
Category: Cell Phones
Satisfied Customers: 9841
Experience:  Cell Phone Expert
62741268
Type Your Cell Phones Question Here...
Randy***** CellTech is online now
A new question is answered every 9 seconds

My Galaxy S5 keeps freezing. Like on navigation, it will stop

Customer Question

My Galaxy S5 keeps freezing. Like on navigation, it will stop and flash to my home screen only and then the lock screen
Submitted: 2 years ago.
Category: Cell Phones
Expert:  Randy***** CellTech replied 2 years ago.
Hi,
My name is***** will assist you.
I am sorry to hear that you are having this issue.
Try theses steps please>
1. Try a power reset first, remove the battery and wait 30 seconds then reinsert the battery and power back on. Then check to see if it works normally.
2. If it still is having he issue try resetting the settings, the settings reset will only affect the settings you will not lose any data.
Go to settings, then back up and reset, then choose reset settings.
3. If all else fails you will need to do a factory restore> first make sure all data is backed up to your google account and sd card. Then follow these steps>Remove the battery, wait for a few seconds, and then reinsert the battery.
Then press and hold Volume up, Home and Power buttons until the Samsung logo appears on the screen.
Scroll to wipe data/factory reset by pressing the Volume down button.
Press the Power button.
Scroll to Yes -- delete all user data by pressing the Volume down button.
Press the Power button.
The phone will now wipe all contents.
Press the Power button.
The phone will now reboot to the initial setup screen.