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Richard, Technician
Category: Cell Phones
Satisfied Customers: 36554
Experience:  Cell / Smart phone problem solver for over 15 years
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Where do I get online support my phone will not reset it's

Customer Question

where do I get online support my phone will not reset it's frozen on emergency call
Submitted: 2 years ago.
Category: Cell Phones
Expert:  Richard replied 2 years ago.
Thanks for your question. My name is Richard.
Can you tell me please the make and model of the phone please?
Customer: replied 2 years ago.
lg L41c I have tried all the reset options on you tube and nothing has worked
Customer: replied 2 years ago.
please just tell me if it can't be fixed and I'll send it back to tracfone. This is the second one I've had
Expert:  Richard replied 2 years ago.
ok, I just want to make sure you did it correctly please.
Remove battery then put it back in after a 30 second wait
Then hold the Menu, Power and Volume UP until you get to a menu.
Can you get to this menu?
Customer: replied 2 years ago.
I've done this 100 times I'm not doing it again
Expert:  Richard replied 2 years ago.
ok, I understand, I just needed to ensure you were doing the correct procedure as you said you used Volume Down, when it is Volume UP.
If you have done this, then I am sorry but the phone will need to be returned and replaced.