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Richard, Technician
Category: Cell Phones
Satisfied Customers: 36866
Experience:  Cell / Smart phone problem solver for over 15 years
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Cannot access settings on my lg ls740

Customer Question

cannot access settings on my lg ls740
Submitted: 2 years ago.
Category: Cell Phones
Customer: replied 2 years ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 2 years ago.
When I setup my phone on my laptop it only connects as charging only. That's because I cannot access system settings to setup MTP mode.
Customer: replied 2 years ago.
if you call me call on(###) ###-####using MST time in USA
Expert:  Richard replied 2 years ago.
Thanks for your question. My name is Richard.
Has it ever been able to access settings on the phone?
Customer: replied 2 years ago.
Customer: replied 2 years ago.
Can't work on it now. Will need to followup during the day.
Expert:  Richard replied 2 years ago.
Can you remove the battery from the phone and wait 5 minutes.
Then connect the battery, turn on the phone and tell me please if you can now access the settings.
Let me know the results please
Customer: replied 2 years ago.
Have done that before. Didn't fix it. Also have done hard reset, didn't fix it.
Expert:  Richard replied 2 years ago.
When you did the hard reset, were all details wiped from the phone and the phone was returned to new? So you had to run through the setup process again?
Customer: replied 2 years ago.
still had the problem
Expert:  Richard replied 2 years ago.
It is the internal memory that has faulted in the phone.
A corrupted firmware can cause this. But you have ruled this out by reinstalling it which confirms it as a hardware problem and will be the memory.
I am really sorry about this and you are going to have to return the phone to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
Thank you