Cell Phones

Cellphone repair questions? Ask a cellphone technician ASAP

Ask an Expert,
Get an Answer ASAP!

I had a very brief power shortage. All devices resumed to…

Customer Question
I had a very brief...
I had a very brief power shortage. All devices resumed to normal with exception to my Verizon Network Extender. Tried unplugging and re-plugging both power and connection to router-wifi. Can't locate any kind of re-set button. What to do next?
Submitted: 3 years ago.Category: Cell Phones
Show More
Show Less
Ask Your Own Cell Phones Question
Answered in 1 minute by:
6/22/2015
Cell Phone Technician: Dustin, Technician replied 3 years ago
Dustin
Dustin, Technician
Category: Cell Phones
Satisfied Customers: 14,276
Experience: 5 years setting up CDMA and GSM networks, and repairing the devices that go along with those networks.
Verified
Welcome, my name is ***** ***** I will assist you today!
Whats the full name brand and model of your Verizon network extender?
Ask Your Own Cell Phones Question
Customer reply replied 3 years ago
Samsung Verizon Network Extender
Cell Phone Technician: Dustin, Technician replied 3 years ago
My apologies for the delay, I had written a much longer reply twice and attempted to send it, but it doesnt appear to have went through.
To continue, I need to know the status of these four lights on the extender.
Power System GPS WAN
Thank you,
Dustin S.
Ask Your Own Cell Phones Question
Customer reply replied 3 years ago
None are blue.
Cell Phone Technician: Dustin, Technician replied 3 years ago
Are any of them red? Or are all the lights off completely?
Ask Your Own Cell Phones Question
Customer reply replied 3 years ago
They fluctuate. Top will go to blue for a while, Then back to magenta. Usually top thre are magenta, bottom is red.
Cell Phone Technician: Dustin, Technician replied 3 years ago
Understood. Im assuming that right now, the extender has been powered on and not unplugged for at least 15 minutes.. As for the first 15 minutes, the lights will alternate and flash magenta, blue, and off in succession as the device is making all the proper connections. If the device hasnt been on for 15-25 minutes solid without being unplugged, let me know. If it has been on longer then 25 minutes.. It sounds like the power drop damaged the device.. You may be able to have verizon swap it out.. Less than 1 year since purchaseThe device will be replaced at no cost. If it's been more than 15 days since purchase, it'll be replaced with a Certified Like-New Replacement (a like unit or one of comparable quality).Call(###) ###-####from a phone other than the one you're experiencing a problem with (toll-free from a landline phone) or visit a Verizon Wireless store to verify your eligibility. if you have further questions, let me know. Dustin S.
Ask Your Own Cell Phones Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a cell phone technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Dustin Your Own Question
Dustin
Dustin
Dustin, Technician
Category: Cell Phones
Satisfied Customers: 14,276
14,276 Satisfied Customers
Experience: 5 years setting up CDMA and GSM networks, and repairing the devices that go along with those networks.

Dustin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Eric

Eric

Android Expert

1,281 satisfied customers

3 Years as an Android Developer, Complete detailed knowlege of all Android Devices and the OS itself

Richard S.

Richard S.

Accounts and Device Specialist

2,077 satisfied customers

5 years working with major US carriers in billing, contracts, devices and network

Daniel P.

Daniel P.

Wireless Consultant

1,915 satisfied customers

Extensive experience with AT&T and Alltel/Verizon in areas of tech support and consulting!

Mike

Mike

Cell Phone Technician

724 satisfied customers

6+ Years Repair / Support / Troubleshooting / and Programming Experience

Kriptokrit

Kriptokrit

Cell Phone Tech.

582 satisfied customers

Over 6 years of experience in Electronics support service

Mr. Clark

Mr. Clark

Cell Phone Engineer

509 satisfied customers

Cell Phone Repair Business Owner & CIS Degree

Andy

Andy

Electronics & Computer Consultant

310 satisfied customers

11yrs exp. MS Electrical Engg. Design Engineer. SEO, Cust. support

< Previous | Next >

Related Cell Phones Questions
WIFI STRENGTH IS WEAK AT OTHER SIDE OF HOUSE. ATT, WIFI
WIFI STRENGTH IS WEAK AT OTHER SIDE OF HOUSE. JA: Who makes your router? Customer: ATT JA: What have you tried so far? Customer: WIFI EXTENDER JA: Anything else you want the Network Expert to know bef… read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
557 satisfied customers
I just purchased a palm pre and I cant get the hotspot to
I just purchased a palm pre and I can't get the hotspot to work. Initially it connected to my samsung notebook, but it wouldn't let me get on line. I worked with a very patient Verizon technician and … read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
My Wi-Fi will not recognize my printer. Wireless HP envy
My Wi-Fi will not recognize my printer JA: What's the brand and model of your printer? Customer: Wireless HP envy 4520 JA: How long has this been going on with your printer? Customer: Since I switched… read more
RandyNetwork Tech
RandyNetwork Tech
1,756 satisfied customers
Not phone but Verizon network extender. The phone is the 7,
I have been having trouble with the extender for about 6 months … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
I live where there is no signal...we have hughs net internet
i live where there is no signal...we have hughs net internet with there phone box we also have verizon cell phones with a verizon phone booster... it worked great for over a year, now when i call out … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,133 satisfied customers
We are having difficulty at home with connection and
We are having difficulty at home with connection and transmission dependability on our Verizon cell phones. We have a metal roof on the house and believe that it is our problem. Does Verizon have an i… read more
Yvette
Yvette
Bachelor of Science
26 satisfied customers
I want to activate the wifi on my phonw. i had reset the
i want to activate the wifi on my phonw. i had reset the phone in settings and it canceled mywifi at home.… read more
RandyNetwork Tech
RandyNetwork Tech
1,756 satisfied customers
iPhone question - since update to iOS 7.0.6 my iPhone 5 wont
iPhone question - since update to iOS 7.0.6 my iPhone 5 won't connect to wifi. Router not accessible to me - it's upstairs in landlords floor. He restarted the router but I still can't connect. 100% s… read more
RandyNetwork Tech
RandyNetwork Tech
1,756 satisfied customers
droid bionic; have wifi connection but no data transfer; other
droid bionic; have wifi connection but no data transfer; other components on same wifi work; am not a real techie but have tried most of the simpler possible cures found on the web for this problem wi… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
My cell phone died last week. I now have a new one. However,
My cell phone died last week. I now have a new one. However, when I try to connect to my wireless network with it, it says "can't connect." I have tried at least 4 times, after checking my password XX… read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor\u0027s Degree
978 satisfied customers
I have an old iPhone 3g that I cannot seem to get connected
I have an old iPhone 3g that I cannot seem to get connected to the internet through my home wireless network. I inherited this off contract phone from a family member. I don't keep a SIM card in it. I… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
My Lg android revolution will not hook up to my wi fi. says
My Lg android revolution will not hook up to my wi fi. says it is out of range. I have had it for a month and had trouble with it unhooking sometimes, but never this.… read more
Eric
Eric
Android Expert
Associate Degree
1,281 satisfied customers
My cell phone carrier is Verizon. I moved and my cell phone
My cell phone carrier is Verizon. I moved and my cell phone reception was very poor....maybe one bar mostly no-bars. I called Verizon and they sold me a "network converter." It connects between to my … read more
Eric
Eric
Android Expert
Associate Degree
1,281 satisfied customers
My new motorola defy will not let me connect to wifi or connect
My new motorola defy will not let me connect to wifi or connect to a cellular connection when starting up. Cannot even get in to start up a motorblur account. HELP!!… read more
A.J
A.J
High School or GED
274 satisfied customers
RE Smartphone Hi My droid phone has started searching for
RE: Smartphone Hi: My droid phone has started searching for my IP address at home, and finding Wi Fi disconnected. Strange thing is some times it does find, but mostly doesn't find. Any suggestions on… read more
bbl242003
bbl242003
Federal
Master's Degree
26 satisfied customers
Have a storm2 9550 that use to find my home Wi-Fi and now will
Have a storm2 9550 that use to find my home Wi-Fi and now will not. Laptop has excellent signal strength and blackberry finds Wi-Fi at friend's house. Will hook up with Bell Mobile but would prefer to… read more
Richard S.
Richard S.
Accounts and Device Specialist
Bachelor's Degree
2,077 satisfied customers
I have a Pre Plus through Verizon. I cant get it to work
I have a Pre Plus through Verizon. I can't get it to work in WiFi mode at home. The Pre recognizes the router and the router recognizes the Pre. However, when I turn the WiFi on it's dreadfully slow o… read more
Richard S.
Richard S.
Accounts and Device Specialist
Bachelor's Degree
2,077 satisfied customers
I installed a 3G Microcell ATT unit to my Linksys WRT 54G V6
I need to get a cell phone question answered and can't get over to the cellphone experts using the screens availalble… read more
Mike
Mike
Cell Phone Technician
Working on MBA
724 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x