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Randy***** CellTech
Randy***** CellTech, Cell Phone Technician
Category: Cell Phones
Satisfied Customers: 9708
Experience:  Cell Phone Expert
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My cell phone screen is frozen help

Customer Question

hi my cell phone screen is frozen help
Submitted: 2 years ago.
Category: Cell Phones
Expert:  Randy***** CellTech replied 2 years ago.
My name is***** will assist you.
I am sorry to hear that you are having this issue.
This could be a glitch in the firmware and the Phone needs to reboot, lets try and force a reboot > Hold the power button down for about 60 seconds or until the logo appears on the screen, then release the button. If it does not power on release the button after 60 seconds and then hold the power/sleep button and home button down for 60 seconds. If that does not work let me know the phone brand and model number please.
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