Cell Phones

Cellphone repair questions? Ask a cellphone technician ASAP

Ask an Expert,
Get an Answer ASAP!

I have an lg optimus that is locked, I need to get back into…

Customer Question
I have an lg optimus...
I have an lg optimus that is locked, I need to get back into it,....without losing all the data thats stored in the phone, I know there has to be away to do it?
Submitted: 3 years ago.Category: Cell Phones
Show More
Show Less
Ask Your Own Cell Phones Question
Answered in 11 minutes by:
6/9/2015
Cell Phone Technician: Randy***** CellTech, Cell Phone Technician replied 3 years ago
Randy***** CellTech
Randy***** CellTech, Cell Phone Technician
Category: Cell Phones
Satisfied Customers: 10,539
Experience: Cell Phone Expert
Verified
Hi, My name is***** will assist you. I am sorry to hear that happened. If you have a google account connected to the phone you can use android device manager to reset the password....https://www.google.com/android/devicemanager then sign in with your google account and password. Then choose lock, then google will ask you to create a new password. Then you can use that password ***** unlock your screen on the lg.
Ask Your Own Cell Phones Question
Customer reply replied 3 years ago
thats the problem, this is not a new phone and was setup with an account that I no longer have. Is there a way to download all the content off go the phone without having the pin? or is there a secret code that lg has to get people out of this situation?
Cell Phone Technician: Randy***** CellTech, Cell Phone Technician replied 3 years ago
No, unfortunately the phone can not be opened with the data intact unless you use android device manager or the current security code. I am sorry about this. If the phone was at the the LG tech it would still have to be wiped to open. We may be able to recover that google account if you remember the user name or if you still have access to the computer that was used tp log on to the account previously
Ask Your Own Cell Phones Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a cell phone technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Randy***** CellTech Your Own Question
Randy***** CellTech
Randy***** CellTech
Randy***** CellTech, Cell Phone Technician
Category: Cell Phones
Satisfied Customers: 10,539
10,539 Satisfied Customers
Experience: Cell Phone Expert

Randy***** CellTech is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Eric

Eric

Android Expert

1,281 satisfied customers

3 Years as an Android Developer, Complete detailed knowlege of all Android Devices and the OS itself

Richard S.

Richard S.

Accounts and Device Specialist

2,077 satisfied customers

5 years working with major US carriers in billing, contracts, devices and network

Daniel P.

Daniel P.

Wireless Consultant

1,915 satisfied customers

Extensive experience with AT&T and Alltel/Verizon in areas of tech support and consulting!

Mike

Mike

Cell Phone Technician

724 satisfied customers

6+ Years Repair / Support / Troubleshooting / and Programming Experience

Kriptokrit

Kriptokrit

Cell Phone Tech.

582 satisfied customers

Over 6 years of experience in Electronics support service

Mr. Clark

Mr. Clark

Cell Phone Engineer

509 satisfied customers

Cell Phone Repair Business Owner & CIS Degree

Andy

Andy

Electronics & Computer Consultant

310 satisfied customers

11yrs exp. MS Electrical Engg. Design Engineer. SEO, Cust. support

< Previous | Next >

Related Cell Phones Questions
Its my cell phone. I dont know. I forgot my password :( I
I forgot my password :( I have never forgot my PW! I am in a panic ugh … read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
82 satisfied customers
I forgot my lock screen passcode and my Google password. I
I forgot my lock screen passcode and my Google password. I don't know what to do. I don't want to lose my data I have a Kyocera Hydro Reach through Boost Mobile … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
I was checking out apps and must have locked it, its asking
I was checking out apps and must have locked it, its asking for a pattern? and I don't know any pattern .I remember being in settings but I can't get into anything now. … read more
Samuel White
Samuel White
Owner and Expert Tech
273 satisfied customers
Need to get into my son phone but do not have his pin, lg
need to get into my son phone but do not have his pin … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
My screen is also unresponsive to touch and can't power
My screen is also unresponsive to touch and can't power down by touch. Can you help? (L G optimus model # *****… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Hi, Ive been having a problem with my Verizon Wireless - LG
Hi, I've been having a problem with my Verizon Wireless - LG Optimus Exceed phone. The problem is yesterday I was using my phone and it started vibrating as if I were to be touching the Home and Back … read more
Randy***** CellTech
Randy***** CellTech
Cell Phone Technician
10,539 satisfied customers
i have an lg optimus e-970 and i cant acccess settings, or
i have an lg optimus e-970 and i cant acccess settings, or reset screen pressing volumedown+power , i want to reset the phone but i dont know what else to do.… read more
Randy***** CellTech
Randy***** CellTech
Cell Phone Technician
10,539 satisfied customers
I have an lg optimus l9 phone and I use a pin code to lock
I have an lg optimus l9 phone and I use a pin code to lock my phone. Now I have for gotten my pin code and now i'm locked out my phone. I have tried to boot it up and it want even put the andorid man … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I need to clean the inside of my touchscreen on my LG
I need to clean the inside of my touchscreen on my LG Optimus Q. It fell into water and water got inside the screen. How do I take it apart just to clean it? I've taken cell phones apart before, but d… read more
jjjjm2011
jjjjm2011
PMEL Technician
Associate Degree
22 satisfied customers
Okay I do not even know how to explain what I have done to
Okay I do not even know how to explain what I have done to my brand new lg optimus phone, running android 2.2.2 - I believe I have accidentally deleted some of the internal functions to my phone. If I… read more
Mr. Clark
Mr. Clark
Cell Phone Engineer
Bachelor's Degree
509 satisfied customers
My Metro pcs lg optimus keeps saying the application google
My Metro pcs lg optimus keeps saying "the application google services framework (process com.google.process.gapps) has stopped unexpectedly please try again" how can i fix this problem.… read more
Daniel P.
Daniel P.
Wireless Consultant
Currently a student
1,915 satisfied customers
I Have A.G. optumus S smart phone works well except every time
I Have A.G. optumus S smart phone works well except every time I use the phone it locks up, any adjustment i can make to stop this… read more
Richard S.
Richard S.
Accounts and Device Specialist
Bachelor's Degree
2,077 satisfied customers
i forgot the screen number lock password to my lg optimus android..
i forgot the screen number lock password XXXXX my lg optimus android.. and i cant use my phone i only get incoming calls.. what can i do..?… read more
Richard S.
Richard S.
Accounts and Device Specialist
Bachelor's Degree
2,077 satisfied customers
i need to get into my cell phone and cant figure out what the pin code is LG Optim
i need to get into my cell phone and cant figure out what the pin code is?? LG Optimus LGM5690 Can anyone help without erasing everything… read more
Richard S.
Richard S.
Accounts and Device Specialist
Bachelor's Degree
2,077 satisfied customers
hi my little borther was mucking around with my lg optimus
hi my little borther was mucking around with my lg optimus and locked it its not asking for puk code its asking for a google adress and password XXXXX i do not have i would liek to know how to resore … read more
Daniel P.
Daniel P.
Wireless Consultant
Currently a student
1,915 satisfied customers
Hello, I am 15 years old and recently took out a new contract
Hello, I am 15 years old and recently took out a new contract with Vodaphone (through my Dad) and had an LGK540 mobile phone handset. I registered with google when I set up the phone. Unfortunately my… read more
Richard S.
Richard S.
Accounts and Device Specialist
Bachelor's Degree
2,077 satisfied customers
Hello I have an LG LS670 Optimus phone I m trying to pair and
Hello I have an LG LS670 Optimus phone I"m trying to pair and connect with a Palm Pre. I can Pair them but cannot get them to connect. I'm trying to transfer my contact list from the Pre to the Optimu… read more
Richard S.
Richard S.
Accounts and Device Specialist
Bachelor's Degree
2,077 satisfied customers
Hi , i recently added a pattern lock to my Lg Optimus and
Hi , i recently added a pattern lock to my Lg Optimus and my little cousin was playing with it and incorrectly unlocked it 5 times and says it is locked, and it says it will only unlock if i put in my… read more
Daniel P.
Daniel P.
Wireless Consultant
Currently a student
1,915 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x