Cell Phones

Cellphone repair questions? Ask a cellphone technician ASAP

Ask an Expert,
Get an Answer ASAP!

When I turn it on it starts to load mobile but it locks

Customer Question
When I turn it on...
When I turn it on it starts to load virgin mobile but it locks up and will not turn all the way on.
Submitted: 3 years ago.Category: Cell Phones
Show More
Show Less
Ask Your Own Cell Phones Question
Customer reply replied 3 years ago
(Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Help via Email or Text Message. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 3 years ago
When turning on phone it starts to load virgin mobile then it turns off and will not not go any further.
Answered in 1 hour by:
5/20/2015
Cell Phone Technician: Richard, Technician replied 3 years ago
Richard
Richard, Technician
Category: Cell Phones
Satisfied Customers: 45,441
Experience: Cell / Smart phone problem solver for over 15 years
Verified
Thanks for your question. My name is Richard.
Can you tell me the make and model of the phone please
Ask Your Own Cell Phones Question
Customer reply replied 3 years ago
kyocera event
Cell Phone Technician: Richard, Technician replied 3 years ago
Thanks
Can you power off the device.
Then hold the volume up and power button until you get to a menu.
Tell me please if you can get to this menu
Ask Your Own Cell Phones Question
Customer reply replied 3 years ago
i cant get to the menu i only get to where virgin mobile logo with people dancing show up during startup and than the phone freezes
Cell Phone Technician: Richard, Technician replied 3 years ago
Thanks
Can you remove the battery from the phone and wait 5 minutes to drain all residue power.
Then put the battery back in and try to start the phone.
Tell me please if it now starts
Ask Your Own Cell Phones Question
Customer reply replied 3 years ago
can you call me on this number i cannot use my virgin mobile phone because it will only go as far as the load up of the virgin mobile app people dancing picture My phone number you can reach me on is(###) ###-####
Cell Phone Technician: Richard, Technician replied 3 years ago
I am not able to call sorry, but if my last instructions did not work it confirms the problem
It is the internal memory that has faulted.
A corrupted firmware can cause this. But we have ruled this out by trying to reinstall it. The fact that we cannot get to the recovery window, confirms it is the memory that shorts out, and causes the device to stall.
I am really sorry about this and you are going to have to return the phone to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
Thank you
Ask Your Own Cell Phones Question
Was this answer helpful?
Ask Richard Your Own Question
Richard
Richard
Richard, Technician
Category: Cell Phones
Satisfied Customers: 45,441
45,441 Satisfied Customers
Experience: Cell / Smart phone problem solver for over 15 years

Richard is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Eric

Eric

Android Expert

1,275 satisfied customers

3 Years as an Android Developer, Complete detailed knowlege of all Android Devices and the OS itself

Richard S.

Richard S.

Accounts and Device Specialist

2,077 satisfied customers

5 years working with major US carriers in billing, contracts, devices and network

Daniel P.

Daniel P.

Wireless Consultant

1,915 satisfied customers

Extensive experience with AT&T and Alltel/Verizon in areas of tech support and consulting!

Mike

Mike

Cell Phone Technician

724 satisfied customers

6+ Years Repair / Support / Troubleshooting / and Programming Experience

Kriptokrit

Kriptokrit

Cell Phone Tech.

582 satisfied customers

Over 6 years of experience in Electronics support service

Mr. Clark

Mr. Clark

Cell Phone Engineer

509 satisfied customers

Cell Phone Repair Business Owner & CIS Degree

Andy

Andy

Electronics & Computer Consultant

310 satisfied customers

11yrs exp. MS Electrical Engg. Design Engineer. SEO, Cust. support

< Previous | Next >

Related Cell Phones Questions
I have a white screen on my Verizon LG phone.
I have a white screen on my Verizon LG phone.… read more
Richard S.
Richard S.
Accounts and Device Specialist
Bachelor's Degree
2,077 satisfied customers
Straight Talk phone service disabled. What do I do?
My son got my phone and now it says "Service disabled". How can I fix this?… read more
Richard
Richard
Technician
45,441 satisfied customers
My cell phone just stopped working yesterday. All of the buttons
My cell phone just stopped working yesterday. All of the buttons were not responding and I could not receive or make calls. Today it works...what happened?… read more
Kriptokrit
Kriptokrit
Cell Phone Tech.
582 satisfied customers
Fading battery. Samsung s-6 active. Ordered new battery on
Ordered new battery on line. Tools also sent. watched U-tube on how to change out. Said you need to send me to china to learn Samsung. Chickened out took to Computer repair store. He cannot get the screen off and is afraid he will break screen. Samsung's planned obsolescence is beyond belief. … read more
Sean Feehan
Sean Feehan
IT Specialist & Admin Asst.
Associate Degree
57 satisfied customers
My TracFone LG Rebel shows invalid battery and shuts off. LG
my TracFone LG Rebel shows invalid battery and shuts off … read more
Expert-Repair
Expert-Repair
Owner Kingsland Auto & Marine Services
Vocational, Technical or Trade Scho
11 satisfied customers
1 WANT TO BUY A NEW BATTERY FOR SAMSUNG J3 6 CELL PHONE.
1 WANT TO BUY A NEW BATTERY FOR SAMSUNG J3 6 CELL PHONE … read more
Richard
Richard
Technician
45,441 satisfied customers
I have a power pack that I use in case my cell battery
I have a power pack that I use in case my cell battery depletes when I'm out on the road. However, i'm very unclear on what it actually does. Obviously if I leave my phone on with no power coming into… read more
Samuel White
Samuel White
Owner and Expert Tech
246 satisfied customers
I can't hear on it. Could it be the battery. I can talk on
I can't hear on it. Could it be the battery. I can talk on it and others can hear me, I just can't hear them … read more
Richard
Richard
Technician
45,441 satisfied customers
It appears the battery has died-I recharge it and a very
it appears the battery has died-I recharge it and a very short time it is DEAD. before I buy a coffin [said the Scot] can the batter by rplacced, or should I buy antoerh tracphone? … read more
Samuel White
Samuel White
Owner and Expert Tech
246 satisfied customers
AT&T P2030. Taaking out the battery in hopes the phone would
taaking out the battery in hopes the phone would reset Looked on quite a few sites for help … read more
Harry
Harry
1,672 satisfied customers
How does it take for batteries to charge new phone. Tze.
How long does it take for batteries to charge new phone … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
788 satisfied customers
Low battery on my Verizon Wireless 2,0 MEGA Pixel flipt top.
low battery on my Verizon Wireless 2,0 MEGA Pixel flipt top … read more
Harry
Harry
1,672 satisfied customers
How to stop Pantech Breeze P2030 automatic software update?
JACustomer: How do I keep my P2030 from trying to download software every 8 hours? I tried removing battery. Actually downloading the upgrade on my PC.… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
My LG phone is full? Tells me to delete files from trash
My LG phone is full? Tells me to delete files from trash bin???? I can't use my phone!! HELP… read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
I have a cell phone provided by Assurance Wireless, It has
I have a cell phone provided by Assurance Wireless, It has been working well until today. Today when I make a call (accessing the contact list and then selecting the contact number I wish to call, the… read more
Richard S.
Richard S.
Accounts and Device Specialist
Bachelor's Degree
2,077 satisfied customers
How do I disable the FDN restriction
How do I disable the FDN restriction… read more
TGTtechsupport
TGTtechsupport
Electronics Team Member
Bachelor\u0027s Degree
17 satisfied customers
My phone is charged but wont stay on. If i connect it to
My phone is charged but won't stay on. If i connect it to the charger it turns on for a few seconds then goes off. Help.… read more
Richard S.
Richard S.
Accounts and Device Specialist
Bachelor's Degree
2,077 satisfied customers
How do I tell which HTC phone model I have?
How do i tell which htc phone model i have?… read more
Brandon M.
Brandon M.
System Administrator
Vocational, Technical or Trade Scho
2,143 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x