How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Nalosin Your Own Question
Nalosin, Cell Phone Specialist
Category: Cell Phones
Satisfied Customers: 1578
Experience:  7+ years in troubleshooting and supporting computers, networks, mobile phones and peripherials.
Type Your Cell Phones Question Here...
Nalosin is online now
A new question is answered every 9 seconds

IPhone 3 not sending texts

Customer Question

My IPhone 3gs won't send text messages anymore. The send button doesn't work.

Submitted: 5 years ago.
Category: Cell Phones
Expert:  Kriptokrit replied 5 years ago.

Welcome to JustAnswer!

Please follow the steps below to reset your phone:

Press and hold the Sleep/Wake button and the Home button at the same time for at least 25 seconds (until the Apple logo appears). Test your phone after resetting.
* Check the picture below to locate buttons - picture - click here

Customer: replied 5 years ago.

No it didn't work.

Sometimes the send button is green and sometimes it is blue. Blue sent a message.

Expert:  Nalosin replied 5 years ago.

Green send button is for regular SMS messages, and Blue is for iMessages (they are free, and can be sent between iPhones, iPads).

Now if you tap on Settings -> Messages please make sure you have set everything as follows:

iMessage: ON
Send Read Receipts: OFF
Send As SMS: ON

MMS Messaging: ON
Group Messaging: ON
Show Subject Field: OFF
Character Count: ON

After you set everything like above button should work.

Customer: replied 5 years ago.

The iMessage worked but the SSM does not.

Expert:  Nalosin replied 5 years ago.

Do you have good phone signal?
Are you able to call someone?

Customer: replied 5 years ago.


Expert:  Nalosin replied 5 years ago.

Can you try to turn off iMessages and to use only regular Text Message?