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Kriptokrit, Cell Phone Tech.
Category: Cell Phones
Satisfied Customers: 3073
Experience:  Over 6 years of experience in Electronics support service
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Sony Xperia e15i. I am trying to hard reset the phone because

Resolved Question:

Sony Xperia e15i.
I am trying to hard reset the phone because it won't allow me to update any apps or d/l any new ones. However under Settings>SD card & phone storage there is no option for factory settings reset. I've tried switching off the phone, pressing & holding the L&R buttons beneath the screan and pressing power. That hasn't worked.
I need help please :)
Submitted: 5 years ago.
Category: Cell Phones
Expert:  Kriptokrit replied 5 years ago.
Welcome to JustAnswer.

My nickname is Todd and I will be the expert working with you today to help resolve your problem.

Try this please:
- Turn the power off. If your Sony Ericsson Xperia X10 is frozen, pull the battery out and reinsert it
- Hold the Left and right buttons located beneath the display
- Press and release the Power button
- Follow the on-screen instructions to hard reset your Xperia X10
All data including third-party applications will be deleted from the Sony Ericsson Xperia X10. Once the wipe is complete, the phone will reboot to its factory fresh state.
Customer: replied 5 years ago.
Hi Todd,
i've already tried that but with no success.
just to confirm -
*should the SIM be in or out?
*should the SD Card be in or out?
*should I continue to hold the L&R buttons while I press & release the power button? if so, for how long after should I continue to hold down the L&R buttons?

I've tried with the SIM in and out. I've tried with the SD Card in and out. I've tried many variations of pressing/holding etc.
Expert:  Kriptokrit replied 5 years ago.
- SIM card should be out
- SD card should be in
- Yes, you should continue to hold left and right button. Three button in the same time. Left+Right+Power as long as message to reset appear.
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