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my internet stopped working on my phone. When I click the browser…

Customer Question
my internet stopped working on...
my internet stopped working on my phone. When I click the browser button (or any other that requires internet access) nothing happens
Submitted: 6 years ago.Category: Cell Phones
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Answered in 57 minutes by:
11/3/2011
Cell Phone Technician: Engineer John C., Cell Phones Expert replied 6 years ago
Engineer John C.
Engineer John C., Cell Phones Expert
Category: Cell Phones
Satisfied Customers: 14,634
Experience: Computer Science Engineer and A+ Certified
Verified
Hello, I am Engineer John C., welcome to JustAnswer and thank you for asking your question.

What phone brand and model do you have? Please click the "Reply to expert" button below to let me know.

Thank you.
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Customer reply replied 6 years ago

Blackberry Torch

Cell Phone Technician: Engineer John C., Cell Phones Expert replied 6 years ago
OK. I will opt out so any other expert can try to help you. You will receive an email when another expert takes your question. The new expert will see all our previous thread, so no need to explain the issue again.

Thank you
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Cell Phone Technician: Charles, Engineer replied 6 years ago
Charles
Charles, Engineer
Category: Cell Phones
Satisfied Customers: 2,066
Experience: Trouble shoot and repair all types of electronics
Verified

Hello, My name is Charles and I will try to assist you in solving your issue.

How old is your BB Torch and are you trying to set it up new or has it been in use??

 

Looking forward to your reply.

 

Charles

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Customer reply replied 6 years ago
Almoast two months old. i have been using it. Have used the browser in the past, but two weeks ago it decided not to work anymore. Still getting charged for having internet, so i'm not sure what happened
Cell Phone Technician: Charles, Engineer replied 6 years ago

Ok, Your not alone. Right now Black Berry is having a HUGE isse with the phone reliabillity. You should take the phone in to the service provider and have them run diagnostics on the phone to determine if its a bad phone before spnding to much time trying to fix it yourself. chances are that the phone is defective or has software isses.

Have you tried to do a system update on the phone yet??

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Customer reply replied 6 years ago

yes. it just keeps "checking for updates", but never states if there are updates to download or no updates at the moment. It will just keep running for hours if I let it. I'll take it in to be serviced. Didn't know there were so many problems with this model.

 

Thanks

Cell Phone Technician: Charles, Engineer replied 6 years ago

Its not just this model, it has been BB in general. Something to do with the software. Not all were affected, but allot were.

What carrier is it??

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