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Ask Helpdesk Your Own Question
Helpdesk, Technician
Category: Cell Phones
Satisfied Customers: 1443
Experience:  BSc H.Dip Apple Certified Professional
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My iphone 4 has suddenly gone dead. It was fine an hour earlier

Customer Question

My iphone 4 has suddenly gone dead. It was fine an hour earlier but now is just shut down. I have tried recharging etc. Also when I call the number - it still rings - even though the phone is completely dead. What can I do ?
Submitted: 5 years ago.
Category: Cell Phones
Expert:  Helpdesk replied 5 years ago.
Hi my name is David.

Can you try resetting it?

Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until either the Apple logo or battery symbol appears.

You might have to try it more than once, and try it concocted to the computer.

Kind regards,
Customer: replied 5 years ago.
its still dead. I will try a few more times.
Expert:  Helpdesk replied 5 years ago.

Sorry about the slow reply, I got locked out of the question.

Please reply whenever ready to continue, if it fixes it please click accept.

Thank you.


Expert:  Helpdesk replied 5 years ago.

Any luck with those steps?